Nortel Meridian

[Steve]

Hello,

We are having problems with a Genesys 6.1 solution and the Nortel Meridian link for calls routed between multiple sites. We have narrowed the problem down to the fact that there is no Netwrok Call ID coming across the link in the Nortel messaging. This Network Call ID is present in many other sites that I have worked at. I'm guessing it is a setting in the switch to send this value across the link, but I am not sure where it is located. Does anyone have any ideas, thank you for any help that you may be able to give.

Steve

[Tony]

Depends if you are looking at this from a Genesys perspective, or a PBX engineering perspective. There are,obviously, many scenarios for this. Here are a few:

Does the site in question have a Nortel Meridian PBX (silly question, but you'd be surprised how many people find out that it isn't!)?
Is Network CallID associated with the internal PBX lines switched over on both PBX's?
Does your company exercise LCR (Leastcost Routing)?
Is another carrier involved in any legs of the call?
Do you need to trombone your calls to add in the Network CallID?

...the list isn't endless, but I hope this helps!

[Vic]

Network CallID is generated when you use NACD ... Are you using NACD?

What kind of routing are you using? Are you using URS? If so, you can get by without one.

[Steve]

Tony,

Thanks your your response on this. We are using a Nortel PBX and according to the switch people tromboning is not needed for network call id on there switch. No other carrier handles any legs of the call and least cost routing is not used. You mentioned switching over Network Call on the internal trunks. Is this an option within Nortel that can be set. I have talked to switch people and Genesys tech support and they do not believe this option exists. Is the option called another name. Your help on this would be greatly appricated, thanks.

Steve

[Steve]

Vic,

Thank you for your reply. We are using URS to route the calls, and most of them route fine without a network call id. However, when a call is routed from Point A to Point B and then back to Point A, that is when we seem to have the problem. Genesys technical support says that we need the Network Call ID coming over from the switch for this to work properly.

Our customer does have NACD, but it is not programmed. I am assuming that it needs to be programmed for the Network Call ID to come across properly. Do you know roughly how much of an effort it is to setup NACD (are we taking hours, days, weeks, etc.). Thank you for any help that you could give.

Steve