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Offline aakarach

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post chat survey
« on: May 22, 2013, 06:59:15 PM »
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can some one tell me where the post chat survey is stored?  I can see the it being attached to the IXN server but I need to know where it is being stored UCS ETC.

thanks
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Offline René

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Re: post chat survey
« Reply #1 on: May 24, 2013, 01:07:10 PM »
Post chat survey are not automatically stored in UCS! It is possible to store these in UCS but it's necessary to write code Java/.NET code that will do it.

R.
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Offline cavagnaro

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Re: post chat survey
« Reply #2 on: May 24, 2013, 01:19:36 PM »
Is this a new product or just an strategy?
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Offline René

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Re: post chat survey
« Reply #3 on: May 29, 2013, 07:26:02 AM »
Hi Cav,

It is a feature of Web API. You can find more details in Web API Developer's Guide.

R.
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Offline cavagnaro

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Re: post chat survey
« Reply #4 on: May 29, 2013, 02:31:39 PM »
Nice Rene thanks will check it
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Offline Scottyjohn

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Re: post chat survey
« Reply #5 on: June 17, 2013, 09:00:43 AM »
The post chat survey from the chat samples in WebAPIServer are stored in the Interaction Database in the INTERACTIONS table.  Just look at the FLEXIBLE_PROPERTIES field, albeit in a slightly strange format.

Hope this helps
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