Caller Cannot hear Ringback after Announcement

[L3ARBI]

Hi all ,

just i have to  follow all instruction described (http://www.sggu.com/smf/index.php/topic,7360.msg31463.html#msg31463) but whitout success.

caller can't not hear ringback when a call was distributed to agent.

this my configuration :

GVP : Rousources manager 8.1.502.86  +Mediaserver 8.1.504.86

SIP SERVER 8.1.00.1.17

OPTION OF SIP SERVER :

ring-tone = music/ringback  (with ringback.wav in folder music for mediaserver)

sip-treatment-continuos=false

sip-ring-tone-mode=1


and On the  Trunk DN, in the Annex tab :
ring-tone-make-call = true
sip-ring-tone-mode = 1
refer-enabled = false

end point i use alcatel4018 with sip mode

also aleardy with  sip-treatment-continuos=true to hear last annocement not working.


Tnx

[Kubig]

Try to use latest SIP. I am using SIP 8.1.100.78 and all works fine, the ring_back is correctly played to the caller. Configuration is same as you, only my ring-tone value is "music/ring_back"

[Tambo]

mine too but with                ring-tone = music/ringtone.wav

[L3ARBI]

hi

i just forget "_" in my description.


Tnx

[Kubig]

So, try to use latest version of SIP (R8.1.1). As I wrote ring-back func works fine on this version. Your configuration seems properly.

In additional, I think that your configuration on TrunkDN level is incorrect and unnecessary. Set this on application and agent DN level.

[L3ARBI]

Hi,

tnx for your reply, but i havan't acces to download this version from genesys web site , can you upload it or give link to download if possible.

Tnx

[cavagnaro]

No we can't.
Contact your Genesys support.
You need an active support contract.

[Grand_Master]

What endpoint are you using?  Play the ringtone from agent side.

[L3ARBI]

Hi,

im using ip-phone  alcatel 4018 sip

[L3ARBI]

Hi ,

after a test with 2 version of sip server , i thk the problem is with the  end phone (Alcatel 4018 EE SIP ) because with soft phone (xlite

,3CX ) i can hear ring back tone, but what i m not understand is why without treatment in the strategy the ring back work with this end phone (Alcatel).

any one have explication?

tnx

[L3ARBI]

hi

for your information ,i forget one thing  for integration 4008/4018 alcatel  we need two things :

1. DN should be configured in CME with Annex tab -> Tserver section
sip-cti-control=hold,talk
2. Minimum Binary required for the phone is V2.10.60

[Grand_Master]

Are you hearing ringback.wav or the xlite/3cx ringtone?

As stated earlier, you need to upgrade SIPS to a newer version.  There are multiple fixes for ringback issues.

[L3ARBI]

Hi ,

with treatment in the strategy and if i use soft phone behind a GAD  (end user) i can hear ring_back  that i m specify in music folder.

when i use alcatel phone noting just silence.

but just my remarque is when there is no treatment in the strategy  i hear  tone  (not specific  ring_back )


just for upgrade i have probleme with my support account , so i cant to do it,

TNX

[L3ARBI]

hI

I forget other thing that is working without  any problem with softphone. i can hear ring back .

is a problem in sip server or end phone  i don't know?

[L3ARBI]

Hi,

i used the last version of sip server (IP_TSrvSIP_8110078b1) but without result , the same prob , any one have idea ?


Tnx