Route call after disconnect

[Tambo]

Hi All,

I have been asked to provide routing for a GVP app after calls have finished. I want to have an agent talk to customer, then at end of call disconnect from  customer  - this then would transfer customer to my GVP app, the app would play then customer would get cut off.

I have tried 'DeliverCall' with a DN number and get error message in logs saying 0008 can't use because of using 'Routed'

am i barking up the wrong tree with this one?

any ideas gratefully received

T

[Kubig]

For these purposes actually exists option "after-call-divert-destination" on SIP server application object. Try to use it.

PS: Disconnect must be from non-customer site of course :-)

[Timur Karimov]

Hi there!
[quote author=Tambo link=topic=7934.msg34760#msg34760 date=1375804926]
then at end of call disconnect from  customer  - this then would transfer customer to my GVP app, the app would play then customer would get cut off.
[/quote]
can you explain - how the GVP can play something to customer if you whant router the call after the custoemr is disconnected?! you want to create an outbound call?
WBR Tim

[cavagnaro]

I guess he wants kinda a survey maybe?
You can if you have 2 legs on GVP stuck to the call, the transfer done to the agent can't be single transfer but more like a conference, so when agent releases the call it will keep on GVP.
Another option is that on your softphone instead of Release the call you program it to do a Transfer to GVP.

No automatic way to do this...I spent almost 2 years arguing with a customer who said that was "easy" to do and didn't want to do a softphone modification...those days I just wanted to kill him...lol

[Tambo]

Hi guys,
Thanks for the input

Kubig - may have to leave this as last resort as don't have full test environment and would need to get support to test and quote for it 

Timur - it's just as Cav says really

Cav - going to get me one of those metal helmets Magneto wears in Xmen  yes it's a survey app which I have working perfectly but need to figure out now the customer 'opting in' at the start of the call to delivering to the app. Looks like I'll have to try the conference way of doing it as once customer opts in then shouldn't matter who disconnects.

Thanks guys
T

[Kubig]

I do not know, why you do not use mentioned options, which exists for these purposes- check the description of the option. It is the most easist way how to achieve what you want, one option, no "workaround" on DN level or difficult routing.

[Timur Karimov]

Totaly agree with Kubig. If u just need to route existing call from customer after disconnect from agent side - use the after-call-divert-destination options to route call on "survey" application. It's prety simple and almost work in all configuration with SIP server that i ever seen.

[Tambo]

Kubig, Timur

thanks for this, i will now try down this direction and see what happens

cheers
T

[cavagnaro]

Well that will work if agents are SIP agents only...if they are on another PBX then no way to do such as suggested

[Grand_Master]

We modified GAD disconnect button script to transfer customers to post-call survey RP, but Genesys does not like it

[cavagnaro]

[quote author=Grand_Master link=topic=7934.msg34792#msg34792 date=1375962423]
We modified GAD disconnect button script to transfer customers to post-call survey RP, but Genesys does not like it
[/quote]
Haha yeah, we did that too and answer "We don't support that..." whatever...lol

[bublepaw]

[quote author=cavagnaro link=topic=7934.msg34789#msg34789 date=1375903772]
Well that will work if agents are SIP agents only...if they are on another PBX then no way to do such as suggested
[/quote]

Actually it is possible - if You pass call through SIPS and than deliver it to PBX SIPS option is still working correctly

[cavagnaro]

Well...using 2 SIP channels...the same as a consult call

[bublepaw]

Not exactly - SIP channels are less resource consuming than two SIP/RTP channels during consult call

[Genesys123]

Hi,


I did in my environment (GVP/SIP 8.1  version), after  agent talk with customer  then first Agent need to disconnect the call then from softphone you can route a call to another DID / trunk number then you can use GVP to play else you ca route a call to SIP RP so  in the strategy you can call play application to play ( for this also you need VXML application).

Thanks.
T