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Author Topic: Audible alerts on CC Pulse  (Read 3528 times)

Offline dazlancs

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Audible alerts on CC Pulse
« on: August 21, 2013, 01:57:19 AM »
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Hi all,

I want to have CC Pulse make an audible alarm when i have 1 or more calls queuing with a repeat every 30 seconds until answered. Can anyone advise on how to do this as i have no clue.

Thanks,
Darren

Offline Tambo

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Re: Audible alerts on CC Pulse
« Reply #1 on: August 21, 2013, 10:28:31 AM »
there are plenty of threads for this one

Offline Flávio

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Re: Audible alerts on CC Pulse
« Reply #2 on: October 01, 2013, 11:06:00 AM »
You must create a Action (WAV/AudioAlert) then associate with your Threshold.

simple as that, CCPulse have it.