Log File Management Tool

[Timur Karimov]

Hi All!
anyone already used LFM Tool? How useful you found it? Any suggestion?
WBR Tim

[Kubig]

Hi Timur,

I have tried it in my lab for a few day, but from my point of view no advantages are there. For me is much easier use standard process for backup log files to centralized logs directory. But, may be there are some function that I did not try and found, so, I am wondering if somebody use it and consider as useful. Can be interest the function with search interactions/logs by user input with filtering based on user and system data. So, any experience will be appreciated.

[bandorka]

Hi Kubig!

LFMT was fully operational in your environment?
Because (for me) the documentation is unclear.


Thanks,
Bandorka

[Kubig]

What is not clear for you?

[bandorka]

Since then I dug a little deeper, I've found the LFM menus on GAX (Of course they were not where the documentation described).
So I play with them a bit, and if I have a question, I will ask it.

Thanks for the quick answer...

[bandorka]

Just to clarify: LFM server, LFM client, and GAX must be reside on the same host?

[genesysguru]

Hi,

Also played and also gave up! No benefits for me either.

[Kubig]

Agree with you genesysguru, as I wrote above. there is no value added. May be in next version with several updates

[bandorka]

IMHO the main purpose of this project is to allow the customers easily upload their log files to the Genesys support site, if they have some problems.

[cavagnaro]

Can a customer open a support ticket directly??

[Fra]

[quote author=bandorka link=topic=7988.msg38016#msg38016 date=1417620483]
IMHO the main purpose of this project is to allow the customers easily upload their log files to the Genesys support site, if they have some problems.
[/quote]
Absolutely. The driver behind LFMT is the fact that too often does  the Genesys Customer Care struggle to get from the customer all the required log files of all applications covering the specific timeframe; and that complicates even further when they deal with large environments where applications are dispersed, logs get overwritten quickly etc.
We are not talking of any sensational feature here, but a useful tool to help gather the info required effortless.

Fra

[msh]

[quote author=cavagnaro link=topic=7988.msg38017#msg38017 date=1417620614]
Can a customer open a support ticket directly??
[/quote]

With the correct support agreement yes (my employer is a customer and I can open tickets directly).

[cavagnaro]

[quote author=msh link=topic=7988.msg38043#msg38043 date=1417779194]
[quote author=cavagnaro link=topic=7988.msg38017#msg38017 date=1417620614]
Can a customer open a support ticket directly??
[/quote]

With the correct support agreement yes (my employer is a customer and I can open tickets directly).
[/quote]

Interesting. Some of you are certified or no?

[msh]

Yes, there are requirements that that we must have certifications covering the products in use.

[cavagnaro]

[quote author=msh link=topic=7988.msg38046#msg38046 date=1417780892]
Yes, there are requirements that that we must have certifications covering the products in use.
[/quote]
Thanks for the clarification.