IWS Workbin - prevent Agents from opening more than one work item at a time

[yaredsha]

Hi guys,

is there a way to prevent Agents from opening more than one work item from their IWS Workbins?

Thanks,

Yared.

[cavagnaro]

Why?? If they open and don't save, then it returns to it...don't put chains on them, teach them how stuff works and make their life easier

[yaredsha]

[quote author=cavagnaro link=topic=8044.msg35372#msg35372 date=1381948994]
Why?? If they open and don't save, then it returns to it...don't put chains on them, teach them how stuff works and make their life easier
[/quote]

I agree with you 100% but the customer want it so.

[Kubig]

So, you have to explain your customer that this way is bad way and need without logical base. I agree with Cav

[cavagnaro]

And to finish what your customer wants...no, no possible

[bublepaw]

to be on positive side - You can always play with strategy to put only 1 item in workbin :> - not most effective as Kubig and cavagnaro mentioned

[cavagnaro]

Hey Buble, now you got me...with strategy we can limit if an agent takes an interaction and decides to move to Workbin manually? Like Drafts for example...he can have as many as he wants and open them...when does a strategy could catch them? Kinda you messed my brain lol