Outbound Dialer - Restrict hours at Campaign Level?

[lancer123]

Hello,

We are sitting up Outbound Dialer for the 1st time and want to know if the calls can be restricted at the Campaign level?  For example, we only want outbound calls to be made Monday through Friday from 8AM - 8PM.  We basically want the auto dial to stop outside of these days and hours.  If not the Campaign level, I will be most greatful if somebody can explain where to sit this logic at and how.

Thanks,
Lance

[bublepaw]

There are many ways to restrict hours

- on record level You can specify time range when each record can be dialled
- on calling list level You can add settings for whole calling list but again it specifies only time range not days of week
- on campaign level You can use schedules to load/start and unload/stop campaigns at specific time/days of week/dates

Probably easiest to do is configure calling list time range. If they agent don't show on saturday/sunday at work there is no need to use complex schedule settings. If You need very granular control schedule is way to go.