Author Topic: Error logs in RM saying VoiceXML URL not specified  (Read 5196 times)

Offline mumtazalam2k

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Error logs in RM saying VoiceXML URL not specified
« on: December 05, 2013, 02:51:34 PM »
Hi,
Can someone help me isolate the actual reason for the below error log messages in RM.
FYI, I have defined the following paramters in IVR Profile i.e.

initial-page-url
default-properties-page
service-type

Thanks
M.


2010-12-05 10:50:55.062 DBUG 00000000-00000000 7916 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [10.8.76.235:5061] (374): ACK sip:1000@10.8.51.218:5080 SIP/2.0
Via: SIP/2.0/UDP 10.8.76.235:5061;rport;branch=z9hG4bK114916
To: <sip:1000@10.8.51.218:5080>;tag=50E3BD9B-75AD-4D09-08B9-7906DCD3E411
From: "2000" <sip:2000@10.8.76.235:5061>;tag=9127
Call-ID: 1386222063-14916-DPC-A004629@10.8.76.235
CSeq: 47 ACK
Max-Forwards: 20
User-Agent: NCH Software Express Talk 4.26
Content-Length: 0


2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [10.8.76.235:49152] (846): INVITE sip:1000@10.8.51.218:5080 SIP/2.0
Via: SIP/2.0/UDP 10.8.76.235:49152;branch=z9hG4bK0a084ceb0000003752a012a5000078f800000002;rport
From: "unknown" <sip:10.8.76.235:49152>;tag=7d78189d9ded
To: <sip:1000@10.8.51.218:5080>
Contact: <sip:10.8.76.235:49152>
Call-ID: 9A4BEEF082E14379AF20BACF50C10B210x0a084ceb
CSeq: 1 INVITE
Max-Forwards: 70
User-Agent: SJphone/1.65.377a (SJ Labs)
Content-Length: 362
Content-Type: application/sdp
Supported: replaces,norefersub,timer

v=0
o=- 3595211045 3595211045 IN IP4 10.8.76.235
s=SJphone
c=IN IP4 10.8.76.235
t=0 0
m=audio 49156 RTP/AVP 3 97 98 8 0 101
c=IN IP4 10.8.76.235
a=rtpmap:3 GSM/8000
a=rtpmap:97 iLBC/8000
a=rtpmap:98 iLBC/8000
a=fmtp:98 mode=20
a=rtpmap:8 PCMA/8000
a=rtpmap:0 PCMU/8000
a=rtpmap:101 telephone-event/8000
a=fmtp:101 0-16
a=setup:active
a=sendrecv

2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 08500000 VGSIPProxyCore.cxx:282 VGSIPProxyCore::NotifyTransactionRequest processing method 1
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CCPSIPProxyCoreProcessor.cxx:117 Request-URI parsed: 1000 10.8.51.218 5080
2010-12-05T10:53:36.750 Trc 20119 INFO 00000000-00000000 7976 09400506 New call : sip:1000@10.8.51.218:5080
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 GVPRMLocationService.cxx:75 Cannot locate logical resource matching Physical AOR sip:10.8.76.235:49152
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CCPSIPProxyCoreProcessor.cxx:1399 New call session
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CCPSIPProxyCoreProcessor.cxx:1445 Cluster Information: primary=1 secondary=0
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyModule.cxx:175 F9C6756A-3FE2-4B13-06AB-8F4049698ACD New Call Session Request-URI : sip:1000@10.8.51.218:5080
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyModule.cxx:238 F9C6756A-3FE2-4B13-06AB-8F4049698ACD Handling call using call tenant Resources
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyModule.cxx:1411 getGVPTenantId returned GVPTenantID:  IncomingApp:
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyModule.cxx:882 Incoming App from header is:  bIsDbid: 0
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyModule.cxx:942 Calling getApplicationForDNIS tenant: Resources DNIS: 1000
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyDataStoreObjects.cxx:1897 Application corresponding to DNIS(1000) found in current tenant object Resources App: VXML_Test
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyDataStoreObjects.cxx:1381 Alternate VoiceXML URL is not set for Application [VXML_Test]
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 PolicyDataStoreObjects.cxx:1386 VoiceXML Script URL is not set for Application [VXML_Test]
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CCPSIPProxyCoreProcessor.cxx:1086 SERVICE TYPE: voicexml
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 GVPRMLocationService.cxx:100 Calling RequestResource: voicexml UseSameGateway: undefined TenantDBID: 101
2010-12-05T10:53:36.750 Std 20029 EROR 00000000-00000000 7976 09400217 F9C6756A-3FE2-4B13-06AB-8F4049698ACD Cannot allocate a resource type matching service type [Service Type: voicexml]
2010-12-05T10:53:36.750 Std 20126 EROR 00000000-00000000 7976 0940023F ResourceModule RequestResource failed: -10 Call Session: F9C6756A-3FE2-4B13-06AB-8F4049698ACD
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CallImpl.h:980 The call  is cleared
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CallSessionImpl.h:1653 Cleared call session F9C6756A-3FE2-4B13-06AB-8F4049698ACD
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 08500000 VGSIPTransportMgr.cxx:3459 VGSIPTransportMgr::ResolveDNS for 10.8.76.235:49152
2010-12-05 10:53:36.750 DBUG 00000000-00000000 7976 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message sent to [10.8.76.235:49152] (515): SIP/2.0 480 Temporarily Unavailable
Via: SIP/2.0/UDP 10.8.76.235:49152;branch=z9hG4bK0a084ceb0000003752a012a5000078f800000002;rport=49152;received=10.8.76.235
From: "unknown" <sip:10.8.76.235:49152>;tag=7d78189d9ded
To: <sip:1000@10.8.51.218:5080>;tag=AA60E4D3-D970-4905-DCB1-26FAB0D9187A
CSeq: 1 INVITE
Call-ID: 9A4BEEF082E14379AF20BACF50C10B210x0a084ceb
Contact: sip:GVP@10.8.51.218:5080
Content-Length: 0
Warning: 399 10.8.51.218 "No matching resources for this service type [Service Type: voicexml]"


2010-12-05 10:53:36.921 DBUG 00000000-00000000 7976 09400901 CCPSIPMessageInterceptor.h:588 RM - SIP Message received from [10.8.76.235:49152] (414): ACK sip:1000@10.8.51.218:5080 SIP/2.0
Via: SIP/2.0/UDP 10.8.76.235:49152;branch=z9hG4bK0a084ceb0000003752a012a5000078f800000002;rport
From: "unknown" <sip:10.8.76.235:49152>;tag=7d78189d9ded
To: <sip:1000@10.8.51.218:5080>;tag=AA60E4D3-D970-4905-DCB1-26FAB0D9187A
Call-ID: 9A4BEEF082E14379AF20BACF50C10B210x0a084ceb
CSeq: 1 ACK
Max-Forwards: 70
User-Agent: SJphone/1.65.377a (SJ Labs)
Content-Length: 0


Offline Kubig

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #1 on: December 06, 2013, 01:31:30 AM »
I think that the reason of the issue is evidently:

Code: [Select]
2010-12-05T10:53:36.750 Std 20029 EROR 00000000-00000000 7976 09400217 F9C6756A-3FE2-4B13-06AB-8F4049698ACD Cannot allocate a resource type matching service type [Service Type: voicexml]

Your MCPs for voicexml are not running, network unavailable or are not configured properly.

Check your LRG settings.
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline mumtazalam2k

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #2 on: December 06, 2013, 03:19:51 PM »
Thanks Kubig,
However I found out the reason and this is strange in GVP 8.1.6.

When I am making the MCP Resource Group, the MCP application does not automatically move into this new group which is auto created by GA.
After assigning FULL Permissions to MCP application for SYSTEM account and recreating the MCP Resource Group helps to automatically move the MCP application into the MCP Group and there after my application works fine.

Offline Kubig

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #3 on: December 06, 2013, 04:06:33 PM »
I do not think so that the reason was in version of GVP. I have used GVP 8.1.6 and never saw similiar issue. It looks like you have configured the permissions strange or something like that. May be check your GA version, if you are using older version, do upgrade. Each major version of GVP "needs" or is better to have, cfg layer and GA on specific major version - for example 8.1.6 GVP need CFG 8.1.2, 8.1.7 GVP -> 8.1.3 CFG. It is not a pre-requisite, but as I wrote, it is recommended.
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Offline mumtazalam2k

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #4 on: December 06, 2013, 06:52:36 PM »
Well I am still not an expert in GVP hands on,
However I have not done any specific permission assignments neither does it ask during installation.
Ofcourse I am using another login id with admin rights instead of the local administrator account. Not sure if this could be the reason.

Offline pilotrus

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #5 on: February 13, 2014, 07:12:12 PM »
Hello!
I have that problem with GVP 8.1.6, GA v 8.1.3.
MCP does not move to the LRG folder. It moves only after I add "Change" rights to the System.
And one more interesting moment. There is no in Resource manager template 8.1.6 sip.localport option, but it is still affecting MCP`s "routeset" option. After LRG creation "routeset" is changed to default value =5060, while I have configured Resource manager SIP transport option =15060.
There is no such problems, when upgrading from GVP 8.1.2. It took place only with new 8.1.6 installation.

Offline Kubig

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #6 on: February 14, 2014, 02:28:38 PM »
Use last GVP version 8.1.7
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Offline Timur Karimov

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #7 on: February 17, 2014, 04:34:58 PM »
Use last GVP version 8.1.7
The last one is the 8.5.x =)

Offline Kubig

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #8 on: February 17, 2014, 05:32:15 PM »
Yes, I know :-)
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Offline pilotrus

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #9 on: February 17, 2014, 06:39:08 PM »
First problem with moving MCP to LRG was solved by downgrading GA from 8.1.3 to 8.1.2. I mistakenly installed wrong GA version.

Offline Kubig

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #10 on: February 17, 2014, 06:51:39 PM »
Important is version of CFG layer. Each GVP version branch has to have specific version of CFG layer. For GVP 8.1.7 must be CFG layer in version 8.1.3. So, did you fill these prerequisities?
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Offline pilotrus

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #11 on: February 17, 2014, 08:07:03 PM »
No. I have GVP 8.1.6 + FM 8.1.2. But I have a lot o problems with upgrading to GVP 8.1.6  :'(

Offline Timur Karimov

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #12 on: February 17, 2014, 10:12:48 PM »
Hah =) Config server version supported by GVP it's a rare case then Genesys wrong in positive side - I have the production setup then config service  8.1.200.17 work without any problem with GVP 8.5.x =) Of couse in a feature we made the fully upgrade but now   - all work perfect =)

Offline Kubig

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Re: Error logs in RM saying VoiceXML URL not specified
« Reply #13 on: February 17, 2014, 10:26:06 PM »
Not rare, I have installed several GVP in version 8.1.x and in many cases I have registered that the configuration changes are not propagated correctly to the GVP (namely RM) until the RM was restarted. Meantime I have not installed GVP version 8.5 to the production env, so I cannot confirm that this version works perfectly, but in my lab works good.
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