" /> How to get SIP CALL-ID in Genesys CTI events - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: How to get SIP CALL-ID in Genesys CTI events  (Read 3308 times)

Offline billskeen68

  • Newbie
  • *
  • Posts: 1
  • Karma: 0
How to get SIP CALL-ID in Genesys CTI events
« on: January 28, 2014, 04:26:25 PM »
Advertisement
Asking for a fellow developer, so please don't shoot the messenger.

One of our SIP/Genesys VP implementations, we are receiving the SIP CALL_ID on inbound calls as a field in the Genesys CTI events. At a second site, we are not getting the SIP CALL-ID. Is there a configuration setting somewhere?

Thanks,

Bill
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: How to get SIP CALL-ID in Genesys CTI events
« Reply #1 on: January 29, 2014, 09:04:21 AM »
You mean SIP message (INVITE,INFO,etc.) or what exactly? If in your SIP INVITE message are not userdata, try to check VoIP DN configuration if the option "userdata-map-filter" is not missing
Logged
Pages: [1]   Go Up
« previous next »