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Offline smile

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create new openmedia interaction from strategy
« on: February 14, 2014, 03:06:59 PM »
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Hi All

I need to create a new openmedia (with different media type) interaction upon new email received and screened in strategy. But can't find simple way how to create new interaction. There is block in IRD "create interaction" but afaik it create new record in UCS rather than creating new one on interaction server, doesn't it?

Offline terry

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Re: create new openmedia interaction from strategy
« Reply #1 on: February 14, 2014, 03:28:00 PM »
There is block in IRD "Submit New Interaction"