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Offline cavagnaro

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IWS HotKey vs Shortcut
« on: March 31, 2014, 09:40:16 PM »
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Hi guys,
On IWS options we have on keyboard section Hotkeys and Shortcuts...for me are the same but seems functionality is not. Can someone pls explain what is the main difference?
I configured the Hotkeys for NotReady reasons with Action codes but are not working as I expect. I see on IWS log they are read and with error, but how to use them? While on the application I'm not able to invoque them...

Thanks