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Can any one explain about this : External document fetch error: Failed to fetch file?

External document fetch error: Failed to fetch file
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Can any explain about this : External document fetch error: Failed to fetch file?
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Offline DV

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'External document fetch error: Failed to fetch file
« on: April 29, 2014, 10:54:32 AM »
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Can any one please explain about this : External document fetch error: Failed to fetch file?

Offline Kubig

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Re: 'External document fetch error: Failed to fetch file
« Reply #1 on: April 29, 2014, 10:59:19 AM »
I guess that you mean log message from MCP component - the root cause is clearly understand - the requested file is not possible to fetch into internally "cache" and use it. Why is the file not possible to fetch, you can find out in MCP logs - it can be some typo error within the file or the file does not exists, file/webserver is not reachable, etc. It is not possible get you right answer without additional info about your issue. Just try to be more specific.

Offline cavagnaro

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Re: 'External document fetch error: Failed to fetch file
« Reply #2 on: April 29, 2014, 03:24:09 PM »
Lol, SIP logs but doing what? Communicating with what other product/solution?
Please post a full logs detailing what you were doing and describe your platform and scenario.