Author Topic: Agent State Automatic Not Ready  (Read 1661 times)

Offline naviat

  • Jr. Member
  • **
  • Posts: 54
  • Karma: 0
Agent State Automatic Not Ready
« on: September 10, 2014, 01:26:32 PM »
Hi all,

How can change agent state from Ready to Not Ready when Agent answer a call? We have an agent group with 2 agents (login GAD or IWS) and in the same time, we have 10 calls to this agent group. When 2 agent talking with 2 customers on the phone, i need 8 calls will be released after busy message end.

Thanks.


Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6759
  • Karma: 56332
Re: Agent State Automatic Not Ready
« Reply #1 on: September 11, 2014, 04:53:48 AM »
wow! Agents with two mouths!! Amazing! I guess you have a bad configuration on your DN or PBX as it should receive only 1 call per time

Offline naviat

  • Jr. Member
  • **
  • Posts: 54
  • Karma: 0
Re: Agent State Automatic Not Ready
« Reply #2 on: October 13, 2014, 03:18:56 PM »
Thanks cavagnaro,

This issue only occur while we have more than 5 calls in queue :(

In normal, everything is wokring well, so what's wrong with DN configuration, this is my configuration:

[TServer]
charge-type = 1
contact = *
dual-dialog-enabled = FALSE
make-call-frc3725-flow = 1
monitor-type = AllCalls
record = FALSE
refer-enabled = FALSE
reject-call-incall = TRUE
reject-call-notready = FALSE
ring-tone-on-make-call = FALSE
sip-cti-control = talk, hold
sip-ring-tone-mode = 1
transfer-allowed = TRUE
transfer-complete-by-refer = FALSE
use-register-for-service-state = TRUE

[URS1]
transit_dn = TRUE
« Last Edit: October 13, 2014, 03:30:45 PM by naviat »

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 6759
  • Karma: 56332
Re: Agent State Automatic Not Ready
« Reply #3 on: October 13, 2014, 07:53:20 PM »
Is it me or the posts are unrelated?
You have 2 active calls and 8 on queue, correct? What you want to do?

Offline naviat

  • Jr. Member
  • **
  • Posts: 54
  • Karma: 0
Re: Agent State Automatic Not Ready
« Reply #4 on: October 14, 2014, 12:29:14 PM »
No, I mean 2nd call landing in agent when agent is talking in 1st call