" /> IRD Statistic ServiceFactor1 bringing 0 - Genesys CTI User Forum
« previous next »
Pages: [1] 2   Go Down

Author Topic: IRD Statistic ServiceFactor1 bringing 0  (Read 9146 times)

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
IRD Statistic ServiceFactor1 bringing 0
« on: October 02, 2014, 05:57:01 PM »
Advertisement
Hi,

I defined the following statistic in IRD:

Name - ServiceFactor1
Category  -  ServiceFactor1
(Queue/Routing Point Statistic)
Subject    -  DNAction
Interval    -  GrowingWindow
Filter    -  Blank (none selected)
Time Range -  Left 0, Right 20
Mask        - Active
Selection  - CallAbandoned, CallAnswered, CallAbandonedFromRinging


Still getting value '0'. Im also asking for statAgentsAvailable and that´s working fine.

here it´s urs log:


[b][b][b][b][b][b]14:51:59.239_M_I_ [10:06] SO(000000000226f430 9 2) ten=Resources name=SAC@reporting_statserver.GQ: stat <ServiceFactor1> asked (0,0,11)
    _I_I_006e024f06798893 [10:0d] sdata returns 0(S)
  result of SData: FLOAT: 0
    _I_I_006e024f06798893 [09:04] ASSIGN: SFSAC(LOCAL) <- FLOAT: 0[/b][/b][/b][/b][/b][/b]
    _I_I_006e024f06798893 [10:0d] HERE IS SDATA: SAC@reporting_statserver - StatAgentsAvailable
14:51:59.239_M_I_ [10:06] SO(000000000226f2d0 3 2) ten=Resources name=SAC@reporting_statserver.GA: stat <StatAgentsAvailable> asked (0,0,11)
    _I_I_006e024f06798893 [10:0d] sdata returns 13(S)


Any ideas? Thank you!!

Z
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #1 on: October 02, 2014, 07:10:52 PM »
What is SAC? A RP or VQ?
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #2 on: October 02, 2014, 07:41:46 PM »
SAC it´s VQ´s Group :)
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #3 on: October 02, 2014, 08:49:08 PM »
Group? Don't think will work. Try applying only for a RP
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #4 on: October 02, 2014, 08:53:22 PM »
I doný understand, the statistic is available at CCPulse, why do you think it won´t work here? The thing is i have like 9 or 10 vq´s in this group...
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #5 on: October 02, 2014, 11:30:23 PM »
Apply it to a single RP, does it work?
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #6 on: October 03, 2014, 08:21:05 AM »
Your statistic configuration cover just Queue or RP object type and you are trying to use it on group of queues, it cannot works. You have to change the statistic definition with GroupQueues as well or use the stats on single object. CCP+ fires stats on each object within group, so that is reason why in CCP+ the stats working as expected - I guess.
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #7 on: October 03, 2014, 03:07:16 PM »
Hi,

I tried obtaining the same statistic for just une queue, and it also returns '0'. When i obtain this statistic in CCPulse for the queue the value is  97.22

12:02:08.664_M_I_ [10:14] SO(000000000226f6f0 13 2) ten=Resources name=SAC_TARJETAS_GENERAL@reporting_statserver.Q: stat <ServiceFactor1> opened (v=0 t=0 f=0)
    _I_I_006e024f06799c37 [10:14] sdata returns 0(S)
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #8 on: October 03, 2014, 03:18:57 PM »
can you please post IRD Screenshot of Metric definition?
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #9 on: October 03, 2014, 05:23:36 PM »
Ok, I have just uploaded it to image shack

https://imageshack.com/i/idVoRZzAp
Logged

Offline terry

  • Sr. Member
  • ****
  • Posts: 328
  • Karma: 35
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #10 on: October 03, 2014, 07:31:06 PM »
Anything suspicious in Statserver log when OpenStat request from URS is processed
(like unusual values for masks, time profiles, etc)?
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #11 on: October 03, 2014, 08:08:11 PM »
My stat server is called reporting_statserver. Here , number 2, you can see the strategy over rp 3998

https://imageshack.com/i/eyjUf3gOp

Log in stat server shows the following:

2014-10-03 16:58:14.910> Server: Switch 'SIP Switch'->'EventQueued'
TimeStamp '2014-10-03 16:58:14'
ThisDN '3998'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
This Queue '3998'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Media Type 'voice'
Extensions
2014-10-03 16:58:14.910> Action: (owned) RoutingPoint '3998@SIP Switch'(Monitored):
[2014-10-02 11:44:28] [2014-10-02 11:44:26] 0          Monitored
16:58:14.911 Int 04543 Interaction message "EventRouteRequest" received from 65200 ("sipserver")
2014-10-03 16:58:14.911> Server: Switch 'SIP Switch'->'EventRouteRequest'
TimeStamp '2014-10-03 16:58:14'
ThisDN '3998'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
This Queue '3998'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Media Type 'voice'
2014-10-03 16:58:14.911> Action: (owned) RoutingPoint '3998@SIP Switch'(Monitored):
[2014-10-02 11:44:28] [2014-10-02 11:44:26] 0          Monitored
[2014-10-03 16:58:14] [2014-10-03 16:58:14] 0          CallWait (ConnID 30964785872480914)
16:58:14.965 Int 04543 Interaction message "EventAttachedDataChanged" received from 65200 ("sipserver")
2014-10-03 16:58:14.965> Server: Switch 'SIP Switch'->'EventAttachedDataChanged'
TimeStamp '2014-10-03 16:58:14'
ThisDN '3998'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Media Type 'voice'
ThirdPartyDN '3998'
User Data/Reasons
2014-10-03 16:58:14.965> Action: (owned) RoutingPoint '3998@SIP Switch'(Monitored):
[2014-10-02 11:44:28] [2014-10-02 11:44:26] 0          Monitored
[2014-10-03 16:58:14] [2014-10-03 16:58:14] 0          CallWait (ConnID 30964785872480914)
16:58:14.965 Int 04543 Interaction message "EventAttachedDataChanged" received from 65200 ("sipserver")
2014-10-03 16:58:14.965> Server: Switch 'SIP Switch'->'EventAttachedDataChanged'
TimeStamp '2014-10-03 16:58:14'
ThisDN '3998'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Media Type 'voice'
ThirdPartyDN '3998'
User Data/Reasons
2014-10-03 16:58:14.965> Action: (owned) RoutingPoint '3998@SIP Switch'(Monitored):
[2014-10-02 11:44:28] [2014-10-02 11:44:26] 0          Monitored
[2014-10-03 16:58:14] [2014-10-03 16:58:14] 0          CallWait (ConnID 30964785872480914)
16:58:14.971 Int 04543 Interaction message "EventRouteUsed" received from 65200 ("sipserver")
2014-10-03 16:58:14.971> Server: Switch 'SIP Switch'->'EventRouteUsed'
TimeStamp '2014-10-03 16:58:14'
ThisDN '3998'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
This Queue '3998'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Call State 'Dropped'
Media Type 'voice'
User Data/Reasons
2014-10-03 16:58:14.971> Action: (owned) RoutingPoint '3998@SIP Switch'(Monitored):
[2014-10-02 11:44:28] [2014-10-02 11:44:26] 0          Monitored
16:58:14.971 Int 04543 Interaction message "EventDiverted" received from 65200 ("sipserver")
2014-10-03 16:58:14.971> Server: Switch 'SIP Switch'->'EventDiverted'
TimeStamp '2014-10-03 16:58:14'
ThisDN '3998'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
This Queue '3998'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Call State 'Dropped'
Media Type 'voice'
User Data/Reasons
2014-10-03 16:58:14.971> Action: (owned) RoutingPoint '3998@SIP Switch'(Monitored):
[2014-10-02 11:44:28] [2014-10-02 11:44:26] 0          Monitored
16:58:14.971 Int 04543 Interaction message "EventReleased" received from 65200 ("sipserver")
2014-10-03 16:58:14.971> Server: Switch 'SIP Switch'->'EventReleased'
TimeStamp '2014-10-03 16:58:14'
ThisDN 'SIP Switch::'
ConnID 006e024f0679aa92 (30964785872480914)
Call Type 'Inbound'
DNIS '3998'
ANI '29026101'
CustomerID 'Resources'
Media Type 'voice'
Reliability '-1'
User Data/Reasons
16:58:17.305 Int 04543 Interaction message "EventReleased" received from 65200 ("sipserver")
2014-10-03 16:58:17.305> Server: Switch 'SIP Switch'->'EventReleased'
TimeStamp '2014-10-03 16:58:17'
ThisDN '3608'
ConnID 006e024f0679aa72 (30964785872480882)
Call Type 'Outbound'
Agent LoginID 'fvigo'
DNIS '929088320'
CustomerID 'Resources'
Media Type 'voice'
Reliability '-1'
User Data/Reasons
Extensions

Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #12 on: October 03, 2014, 09:30:35 PM »
Your masks seems weird. What you have on second mask
Logged

Offline gzooby

  • Full Member
  • ***
  • Posts: 141
  • Karma: 0
  • Software Engineer at Telefax S.A.
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #13 on: October 06, 2014, 11:55:49 AM »
When defining statistic in URS, I just defined "Active" mask, but not relative, do I have to defined this one too?? What do I have to put?

Regards

Z
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: IRD Statistic ServiceFactor1 bringing 0
« Reply #14 on: October 06, 2014, 03:28:02 PM »
As you do on SF, check it on CCPulse for example. Relative is what you wanna divide by.
Logged
Pages: [1] 2   Go Up
« previous next »