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Author Topic: Transfer through Routepoint does not work  (Read 2218 times)

Offline aravind_mano

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Transfer through Routepoint does not work
« on: November 28, 2014, 01:20:06 PM »
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Hi,

I am using bridge transfer in my voice application. It works when i specify the destination to Agent DN as consult call. Even it works if i directly dial the routepoint thru xlite. However, if i specify the route DN as destination in transfer tag, the call does not transfer to agent based on defined strategy. I have checked the urs logs. EventRouteRequest initiated and after some time EventAbandoned received. Please help me to fix this problem.

[code]
_T_I_006e02571fb34013 [14:09] add DN SIPServer 8101 <8101@Switch> (CDN 57 006e02571fb34013 00000000021cb030) to the call 12-00000000021e2280 truly:22
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventRouteRequest
AttributeCallState 0
AttributeCallType 4
AttributePropagatedCallType 4
AttributeCallID 19
AttributeConnID 006e02571fb34013
AttributeCallUUID '6D3V41H2RP1BN3B58A1C4RHPD800000J'
AttributeTransferConnID 006e02571fb34012
AttributeDNIS '8101'
AttributeThisDN '8101'
AttributeThisDNRole 2
AttributeThisQueue '8101'
AttributeOtherDN '1006'
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeTimeinSecs 1417180379 (18:42:59)
AttributeTimeinuSecs 419000
AttributeEventSequenceNumber 0000000000000184
...
...
18:44:47.860_G_I_ [01:0b] there are 0 calls in progress now
received from 65200(SIPServer)WIN-B3NODD1C3U9:9090(fd=) message EventAbandoned
AttributeCallState 0
AttributeCallType 4
AttributePropagatedCallType 4
AttributeCallID 19
AttributeConnID 006e02571fb34013
AttributeCallUUID '6D3V41H2RP1BN3B58A1C4RHPD800000J'
AttributeTransferConnID 006e02571fb34012
AttributeDNIS '8101'
AttributeThisDN '8101'
AttributeThisDNRole 2
AttributeThisQueue '8101'
AttributeOtherDN '1006'
AttributeOtherDNRole 1
AttributeExtensions [23] 00 01 01 00..
'BusinessCall' 1
AttributeTimeinSecs 1417180499 (18:44:59)
AttributeTimeinuSecs 416000
AttributeEventSequenceNumber 0000000000000186
[/code]

Thanks,
Aravind

Offline Kubig

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Re: Transfer through Routepoint does not work
« Reply #1 on: November 28, 2014, 01:23:30 PM »
Without SIP server and MCP logs covering the timeframe is not possible to help you. Attached logs did not show anything.

Offline terry

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Re: Transfer through Routepoint does not work
« Reply #2 on: November 28, 2014, 09:36:34 PM »
Check URS option route_consult_calls.