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Author Topic: Email management and GSD functionality in IWS/WDE  (Read 2200 times)

Offline Grand_Master

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Email management and GSD functionality in IWS/WDE
« on: December 10, 2014, 12:32:28 PM »
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GAD had GSD, which was quite useful to agent skill assignment, but more importantly, it could stop selected interactions in email queues.  I haven't seen any such functionality in IWS.  How does one manage or view them now?
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Offline Grand_Master

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Re: Email management and GSD functionality in IWS/WDE
« Reply #1 on: December 10, 2014, 12:34:02 PM »
Hah - nevermind: http://www.sggu.com/smf/index.php/topic,8623.0.html  :-X
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Offline Kubig

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Re: Email management and GSD functionality in IWS/WDE
« Reply #2 on: December 10, 2014, 12:39:59 PM »
Unfortunately,Full GSD functions are not part of current IWS/WE application. For example the Skill managing is not integrated, on other hand the interactions management is there and works fine. Just read the latest doc for specific version (8.1 or 8.5)
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