UCS wont start (LINUX)

[Filippe]

Hi everybody!!
We have a trouble with UCS that cannot be started!

We are using:
- Linux Red Hat 6.6
- UCS 8.1.4
- JAVA 1.6.0_45

And the variable [b]GES[/b] are configured correctly!

I tried to find what means [b]"IOException occured when loading file 'lg.cfg' "[/b] but i dont have Idea!

the complete log are here:


[genuraadm@VVCELDURDES03 ucs_hom_p]$ ./run.sh
[err] Application init failed: Could not instantiate ContactServer Runtime :[b] IOException occured when loading file 'lg.cfg' :VVCELDURDES03.localdomain: VVCELDURDES03.localdomain
java.lang.RuntimeException: Could not instantiate ContactServer Runtime : IOException occured when loading file 'lg.cfg' :VVCELDURDES03.localdomain: VVCELDURDES03.localdomain[/b]
        at com.genesyslab.icc.util.Server.initLoggerFactory(Server.java:589)
        at com.genesyslab.icc.contactserver.ContactServerEngine.initInstance(ContactServerEngine.java:391)
        at com.genesyslab.icc.contactserver.ContactServerEngine$4.run(ContactServerEngine.java:1345)
        at java.lang.Thread.run(Unknown Source)
Abnormal server exit, code:-1
[genuraadm@VVCELDURDES03 ucs_hom_p]$


Thankx !!!!!

[genesysnoob]

in the security tab of UCS
did you select "this account" and select account "default", i think a new user has to be created with name default

[Filippe]

Yes "this account" is with Default user!!
it is weird, because i don`t have a clue what means "lg.cfg", in genesys documentation and articles in web site, dont have anything about it!
But Thanks for the reply!

[cavagnaro]

Have you tried a previous version maybe to discard an issue with the installer?

[genesysnoob]

[quote author=filippe_macedo link=topic=8664.msg38349#msg38349 date=1421083278]
Yes "this account" is with Default user!!
it is weird, because i don`t have a clue what means "lg.cfg", in genesys documentation and articles in web site, dont have anything about it!
But Thanks for the reply!
[/quote]
lg.cfg seems like it refers to linux OS
i did a google search

[Filippe]

cavagnaro, Yes, we started installing the 8.5 version but we realised that this version is not supported(yet), so we tried to install 8.1.4 and got the same error!!
it is funny because we have two environments (both with the same configuration)and in the fist one that we installed works perfectly!!

genesysnoob, we tried to google it but nothing helped us!

we also runned the command [b]chmod -R 777[/b] in all UCS folders, GCTI, JAVA and so on... but the issue continues.

any ideia!?

Thanks again!!!

[genesysnoob]

[quote author=filippe_macedo link=topic=8664.msg38352#msg38352 date=1421087514]
cavagnaro, Yes, we started installing the 8.5 version but we realised that this version is not supported(yet), so we tried to install 8.1.4 and got the same error!!
it is funny because we have two environments (both with the same configuration)and in the fist one that we installed works perfectly!!

genesysnoob, we tried to google it but nothing helped us!

we also runned the command [b]chmod -R 777[/b] in all UCS folders, GCTI, JAVA and so on... but the issue continues.

any ideia!?

Thanks again!!!
[/quote]

Just out of curiosity
have you checked the cview options and compared it to the working one
Are both the servers are Linux and same version?
Have you touch based with Linux admin in your company and asked them to look into lf.cgf file
Does the Java home variable set on the Linux host?

[Filippe]

Q:have you checked the cview options and compared it to the working one
A: yes, and are the same!

Q:Are both the servers are Linux and same version?
A: yes the same! RedHat 6.6 codname santiago

Q:Have you touch based with Linux admin in your company and asked them to look into lf.cgf file
A: No, those linux serves are at customer responsibility.
What should be checked into this file as I can ask the customer?

About the java, we set correctly JAVA_HOME (AND GES_HOME_810)
[b]JAVA_HOME= /usr/java/jre1.6.0_45/bin
GES_HOME_801= /GCTI[/b]

Thanks!

[genesysnoob]

[quote author=filippe_macedo link=topic=8664.msg38354#msg38354 date=1421088696]
Q:have you checked the cview options and compared it to the working one
A: yes, and are the same!

Q:Are both the servers are Linux and same version?
A: yes the same! RedHat 6.6 codname santiago

Q:Have you touch based with Linux admin in your company and asked them to look into lf.cgf file
A: No, those linux serves are at customer responsibility.
What should be checked into this file as I can ask the customer?

About the java, we set correctly JAVA_HOME (AND GES_HOME_810)
[b]JAVA_HOME= /usr/java/jre1.6.0_45/bin
GES_HOME_801= /GCTI[/b]

Thanks!
[/quote]

Few more
1) While installing UCS have you used the same level of access Credentails as of the last one
2) I heard there will be some kind of permissions need to be set for the user profile ( above user while installing)

[Filippe]

[quote author=genesysnoob link=topic=8664.msg38355#msg38355 date=1421089130]
[quote author=filippe_macedo link=topic=8664.msg38354#msg38354 date=1421088696]
Q:have you checked the cview options and compared it to the working one
A: yes, and are the same!

Q:Are both the servers are Linux and same version?
A: yes the same! RedHat 6.6 codname santiago

Q:Have you touch based with Linux admin in your company and asked them to look into lf.cgf file
A: No, those linux serves are at customer responsibility.
What should be checked into this file as I can ask the customer?

About the java, we set correctly JAVA_HOME (AND GES_HOME_810)
[b]JAVA_HOME= /usr/java/jre1.6.0_45/bin
GES_HOME_801= /GCTI[/b]

Thanks!
[/quote]

Few more
1) While installing UCS have you used the same level of access Credentails as of the last one
2) I heard there will be some kind of permissions need to be set for the user profile ( above user while installing)
[/quote]

1) Yes the same!
2)This servers are the exactly the same (a copy one of another)

All configuration of the servers are exactly the same!!!!

[genesysnoob]

[quote author=filippe_macedo link=topic=8664.msg38356#msg38356 date=1421089462]
[quote author=genesysnoob link=topic=8664.msg38355#msg38355 date=1421089130]
[quote author=filippe_macedo link=topic=8664.msg38354#msg38354 date=1421088696]
Q:have you checked the cview options and compared it to the working one
A: yes, and are the same!

Q:Are both the servers are Linux and same version?
A: yes the same! RedHat 6.6 codname santiago

Q:Have you touch based with Linux admin in your company and asked them to look into lf.cgf file
A: No, those linux serves are at customer responsibility.
What should be checked into this file as I can ask the customer?

About the java, we set correctly JAVA_HOME (AND GES_HOME_810)
[b]JAVA_HOME= /usr/java/jre1.6.0_45/bin
GES_HOME_801= /GCTI[/b]

Thanks!
[/quote]

Few more
1) While installing UCS have you used the same level of access Credentails as of the last one
2) I heard there will be some kind of permissions need to be set for the user profile ( above user while installing)
[/quote]

1) Yes the same!
2)This servers are the exactly the same (a copy one of another)

All configuration of the servers are exactly the same!!!!
[/quote]

Can you search for that file and see thats inside it - lg.cfg

linux command: find -name "lg.cfg"

[Filippe]

On both servers we cannot find this lg.cfg!
we tried to find on both !!

just for curiosity, i have ran [b]echo $lg.cfg[/b] and i got as [b]return .cfg [/b]so maybe this (lg.cfg is not a file, maybe a environment variable) who knows!!?

[genesysnoob]

[quote author=filippe_macedo link=topic=8664.msg38358#msg38358 date=1421089994]
On both servers we cannot find this lg.cfg!
we tried to find on both !!

just for curiosity, i have ran [b]echo $lg.cfg[/b] and i got as [b]return .cfg [/b]so maybe this (lg.cfg is not a file, maybe a environment variable) who knows!!?
[/quote]
Reach out to Linux team may be they will help on that file

[Filippe]

Thanks for your time!!!!!!

[Kubig]

It is some "mis-configuration" on Linux OS, I guess. Which OS and exactly version are you using? Are there any other "non-standard" binaries or packages on that server/OS? I have installed eServices version 8.1.x and 8.5 for several times and never have encountered similiar error/issue. So, that points to the issue on OS level or at some UCS<->OS relation.