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Offline rvn01

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Campaign Setup End to End
« on: January 22, 2015, 05:05:38 PM »
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Hi Guys,

My contact center recently acquired a genesys setup. i'm very new to Genesys and have no idea how to do anything really on it....

to start with:

Can someone please let me know how to set a campaign up - end to end? Call outcomes, Pause codes, scripts etc?

Thanks
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Offline cavagnaro

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Re: Campaign Setup End to End
« Reply #1 on: January 22, 2015, 05:49:19 PM »
??? ??? ???
So who is implementing it??
Many considerations, not a plug and play stuff...
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Adam G

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Re: Campaign Setup End to End
« Reply #2 on: January 22, 2015, 07:29:52 PM »
[quote author=rvn01 link=topic=8683.msg38473#msg38473 date=1421946338]
Hi Guys,

My contact center recently acquired a genesys setup. i'm very new to Genesys and have no idea how to do anything really on it....

to start with:

Can someone please let me know how to set a campaign up - end to end? Call outcomes, Pause codes, scripts etc?

Thanks
[/quote]

Lots of resources on-line for Genesys Solutions.  Maybe start here:

[url=http://docs.genesys.com/Documentation/OU]http://docs.genesys.com/Documentation/OU[/url]

Adam
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