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Author Topic: Need the Basic reference materials about CTI to enrich the Knowledge  (Read 2003 times)

Offline santhosh kumar.s

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Need the Basic reference materials about CTI to enrich the Knowledge
« on: January 30, 2015, 06:42:06 AM »
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Hi All ,

  I'm just a beginner in CTI platform, Could some one please refer any basic reference materials so that I can get some good knowledge. Also I have the Old Genesys Handbook but I need to know the architecture and other things.
Could some one please help me on this ?

Thanks,
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Adam G

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Re: Need the Basic reference materials about CTI to enrich the Knowledge
« Reply #1 on: January 30, 2015, 09:03:46 AM »
[url=http://www.sggu.com/smf/index.php/topic,2532.msg38083.html#msg38083]The Big Red Book (CIM) Platform is free...[/url]

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Adam G

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Re: Need the Basic reference materials about CTI to enrich the Knowledge
« Reply #2 on: January 30, 2015, 10:12:01 AM »
Or download this jpg;

[url=http://www.thebigbookseries.com/IN_A_NUTSHELL_-_THE_GENESYS_ENTERPRISE_PLATFORM.jpg]The Genesys Enterprise CIM Platform[/url]
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