Failed DN Registration with Workspace and SIP Endpoint

[DunlapRob]

Hi Folks,

I'm hitting an issue deploying a simple PoC environment.  I've installed Workspace Desktop with SIP endpoint and configured a SIPServer and switch however I am getting the following error in the SIP logs:

19:45:00.566: Number: 8001 : checking for a softswitch configuration
19:45:00.566: Number:8001 did not find any softswitch with matching prefix to send this call to
19:45:00.566: Unable to resolve number for DN:8001
19:45:00.566: SIPDM: failed to get registration info for 8001
19:45:00.566: SIPDM: failed to get registration info for 8001
19:45:00.566: COS:MakeCall: request from 8001 to 7119055551234 is rejected by dial plan

Any idea why the registration process is not going through properly?  I can overcome this by assigning a static contact to the DN however even this does not work properly when calling one agent from another.

Any help would be great!

Thanks,

Rob.

[Kubig]

On SIP signaliazion level - did you see that the registration was successfull? You can see it within SIP logs or through sniff for example. What is your extension DN configuration?

[DunlapRob]

Hi Kubig,

Perhaps the following log section helps:

19:44:07.464 Std 36225 Client 2(TServer): registration requested for DN (gcti::route) not in CME
    Parsed: RequestRegisterAddress
    From: TServer[-1]/1
    Numbers: +<gcti::route> -<none>
    Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
    -----
@19:44:07.4650 [0] 8.1.101.53 send_to_client: message EventError
(Link down or bad link specified)
AttributeEventSequenceNumber 0000000000000001
AttributeTimeinuSecs 465000
AttributeTimeinSecs 1424911447 (19:44:07)
AttributeErrorCode 109
AttributeErrorMessage 'CTI link is down'
AttributeThisDN 'gcti::route'
AttributeRegisterMode 0
AttributeControlMode 0
AttributeAddressType 4 (RouteDN)
AttributeReferenceID 1
AttributeClientID 2
19:44:07.465 Int 04545 Interaction message "EventError" sent to -1 ("TServer")
  --- CIFace::Request ---
  -- deleted: CRequest@26af3b0 RequestRegisterAddress-TServer[-1]/1


I have DN configuration options for:

TServer/sip-cti-control = talk, hold
TServer/voice = true

Other than that, every option is stock.


Thanks for your help!

- R

[Kubig]

I think, registration related to the SIP endpoint 8001 - i.e. SIP REGISTER message and RequestRegister T-Lib event from IWS application. You have attached registration for some DN, but not related to the 8001. If the listed option are all, which have been configured, it is wrong configuration - there must be more options (like dual-dialog-enabled, make-call.., etc.) Follow the dep guide carefully, there is all described very well.

[DunlapRob]

Hi Kubig,

Sorry, I didn't describe well enough, I had other DN settings at the switch level such as dual-dialogue-enabled, etc.  Also, outbound and communication DNs.  With some changes, I ended up with the issue where a call can be placed, no "invalid DN" was experienced but the connection would timeout and the agent would be logged out as a result. 

The solution ended up being disabling IPV6 in the Windows Registry.  I'm running the PoC on a Windows 2012 box and so I guess there was a communication protocol issue.  Thanks for your help!

Cheers,

Rob.

[Kubig]

It seems like that. Unfortunately, without any futher details, we cannot help you more. If you will encounter any other issue, feel free to create new topic or post new message