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Offline genesysnoob

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Agent Getting disconnected?
« on: February 27, 2015, 07:33:44 PM »
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Hey folks
this issue happens once a while with random agents.
message on genesys agent desktop  " The connection to server is down". For inbound/outbound agents.
I checked user credentials and nothing is wrong, Any one please help.
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Offline cavagnaro

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Re: Agent Getting disconnected?
« Reply #1 on: February 27, 2015, 07:51:05 PM »
Message is clear
The connection on browser against gad server is down. Check your network and server performance
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Offline genesysnoob

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Re: Agent Getting disconnected?
« Reply #2 on: February 27, 2015, 08:09:39 PM »
Thank you for response
This issue usually happens randomly with an agent. not the same agent all the time.
I will report to the appropriate people
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