Outbound No agents in the campaign group...

[Szimi]

Hello

I have configured the campaign object, the calling list and the agent group as writen in the documentation, but I have the following message in the OCS:

received from fd=596 message EventAgentLogin
AttributeThisDN '2087'
AttributeAgentID '9122'
AttributeThisQueue '1653'
AttributeAgentWorkMode 1
AttributeTimeinSecs 1048263486 (17:18:06)
AttributeTimeinuSecs 437000
03/21/03 17:16:37.796 Trace localhost OCServer GCTI1250002 TEvent: EventAgentLogin
Value for option "login_ignore_queue" is requested for //CfgSwitch/A4400(101)
Option found in: //CfgApplication/OCServer(124)/Options/OCServer/login_ignore_queue = "true"
03/21/03 17:16:37.796 Trace localhost OCServer GCTI1250047 InitAgent: New Agent (DBID = 279) was created and was added in to the AgentHashS table
03/21/03 17:16:37.796 Trace localhost OCServer GCTI1250111 Agent login is correct but not completed. Group not found
Value for option "login_action" is requested for //CfgSwitch/A4400(101)
Option found in: //CfgApplication/OCServer(124)/Options/OCServer/login_action = "soft_ready"
03/21/03 17:16:37.796 Trace localhost OCServer GCTI1250118 Agent (Login 9122) has background state AGENT_READY
...
03/21/03 17:16:58.171> ACDGroup Message.
acdGroupDBID: 160. acdGroupName: OutTest. Queues: OutQueue(VQ) 1653(RP)
GroupCampaign List:
Campaign DBID: 101. Name: Campaign1. Mode: Progressive. VoiceDest: 1653. SentCalls: 0. DialedCalls: 1. SentEngageCalls: 0. NoRecords: 0.
Predictive data
Calls predicted: 0.
Expected values: Busy Factor= 1.000. Abandon Rate= 0.000. Wait Time= 0.000
Real values: Busy Factor= 0.000. Abandon Rate= 0.000. Wait Time= 0.000
Current Statistics
Agents Total: 0 Ready: 0 Engaged: 0 BusyOut: 0 BusyInB: 0
BusyPaper: 0 BusyInt: 0 BusyRing: 0 BusyDial: 0 NotReady: 0 NotAvail: 0
Calls Outbound Dialed: 0 Queued: 0 Diverted: 0 Established: 0
Calls Inbound Queued: 1 Diverted: 0 Established: 0
History Hit Ratio: 1.000 Call Duration: 0.000 Dial Duration: 0.000 Inbound Traffic: 0.000
Last Forecast: 0 Really Dialed: 0 Additional Calls: 0 Removed Calls: 0
Completed Calls Out: 0, In: 0. Abandoned Calls Out: 0, In: 0. Stale Calls 0


I'm using Genesys 6.5 with A4400.

Please help me!
Thanks in advance

Szimi

[Pascal]

Hello

at the switch level there is an option Login_ignore_queue, you can try to set it to false.
and
On the agent group properties (Advanced tab), for the Origination DN you had to give the number of the Processing Group (1653) declared as an ACD Queue.

Try it and give me your result.

Pascal

PS : I see that you work in progressive mode. Have you got a Dialogic card?

[ecki]

Hi Szimi.

The Agnets used by Outbound, musn't be mebers of any other agent groups. Also the places, which are used by outbound agents, musn't be assigned to any place group, when you are using Agnet groups for Outbound. So, pleas check it.

b.

[Szimi]

Hello,

We are using Alcatel A4400 with fictive/virtual devices. We have no ACD queues. The 1653 is an RSI routing point.
We have a Virtual Queue (OutQueue) and this is the origination DN in the Agent Group.
I found an issue about it in the Genesys FAQ (Outbound Contact Server FAQ #1593), but it doesn't work...

I have tried your solution also, but the result was the same. Maybe this needs a real ACD queue...

We don't have Dialogic cards. The A4400 PBX has "Voice Activity Detection" capability.

BR

Szimi

[Szimi]

Hi,

That was the problem!
The agent place was more than one place group.

Now I have az error message about the predictive call. Maybe the VAD in the PBX needs more configuration.

Thanks for the help.

Szimi