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Author Topic: Problem to run a campaign  (Read 4791 times)

Gabriel Madoz

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Problem to run a campaign
« on: January 01, 1970, 12:00:00 AM »
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We have problems to run a campaign.I mean no phone call can be established. We check cpdserver log and appears (Unknown OCServer).....

We extracted TServer and OCServer logs for a campaign loaded and run at 16:59, we test the following: the phone call should arrive to an agent on extension 2892 from the cpdserver and the call destination is a cell phone 60,094454433. See the logs I attach

We test the following, we run the campaign,

Any suggestion would be helpful

Application name: CPDServer
Application type: SDialer (10)
Host name: cpdserver
Time zone: 10800 Hora est. de Sudamérica E. Hora est. de Sudamérica E.

03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:tscall = false
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:number_ringback_no_answer = 5
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:ringback_duration = 6
03/21/03 12:38:39.261 Standard cpdserver CPDServer GCTI1010005 Configuration object was read: object_type: CfgApplication, object_name: CPDServer, DBID: 132
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI04108 Log expiration turned on
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI04103 Log segmentation turned on
TLogNetOutput: Unable to connect: cluster definition missing
03/21/03 12:38:39.271 Trace cpdserver CPDServer GCTI04112 The Log Output of type Network has been created and opened
03/21/03 12:38:39.281 Trace cpdserver CPDServer GCTI04112 The Log Output of type CPDServerLOG has been created and opened
03/21/03 12:38:39.281 Trace cpdserver CPDServer GCTI04113 The Log Output of type Stderr has been closed and deleted
03/21/03 12:38:39.281 Trace cpdserver CPDServer GCTI04113 The Log Output of type Network has been closed and deleted
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Standard has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option All has been set to the value 'network,CPDServerLOG'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Trace has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Debug has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Alarm has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Warning has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Verbose has been set to the value 'all'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Buffering has been set to the value 'true'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Segment has been set to the value '5000'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Expire has been set to the value '3'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option MessageFile has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option message_file has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option DebugLevel has been set to the value '0'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option MultiThreaded has been set to the value 'false'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option EventlogHost has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option time_format has been set to the value 'locale'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option time_convert has been set to the value 'local'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option message_format has been set to the value 'full'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04106 Log Messages file cpdserver.lms successfully loaded
03/21/03 12:38:37.619 Trace cpdserver CPDServer GCTI04100 Logging service started
Genesys Telecommunications Laboratories, Inc., Copyright 1991 2002
Call Progress Detection Server, Version: 6.5.000_04 Compiled: Fri 02/08/2002
CommonLib: 6.5.003.03
ConfigLib: 6.5.000.04
GServiceLib: 6.5.000.02
GThreadLib: 6.5.000.01
LCALib: 6.5.000.04
LOGLib: 6.5.000.07 MT
MngmLib: 6.5.000.00
NSOLib: 6.5.000.01 __try/except
TLib: 6.5.003.00 HA
Call Progress Detection Server, Version: 6.5.000_04 Compiled: Fri 02/08/2002 Genesys Telecommunications Laboratories, Inc., Copyright 1991 2002


03/21/03 12:38:39.261 Standard cpdserver CPDServer GCTI04503 Connected to ConfigurationServer at host TServer, port 2020
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:tscall = false
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:number_ringback_no_answer = 5
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:ringback_duration = 6
03/21/03 12:38:39.261 Standard cpdserver CPDServer GCTI1010005 Configuration object was read: object_type: CfgApplication, object_name: CPDServer, DBID: 132
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI04108 Log expiration turned on
03/21/03 12:38:39.261 Trace cpdserver CPDServer GCTI04103 Log segmentation turned on
TLogNetOutput: Unable to connect: cluster definition missing
03/21/03 12:38:39.271 Trace cpdserver CPDServer GCTI04112 The Log Output of type Network has been created and opened
03/21/03 12:38:39.281 Trace cpdserver CPDServer GCTI04112 The Log Output of type CPDServerLOG has been created and opened
03/21/03 12:38:39.281 Trace cpdserver CPDServer GCTI04113 The Log Output of type Stderr has been closed and deleted
03/21/03 12:38:39.281 Trace cpdserver CPDServer GCTI04113 The Log Output of type Network has been closed and deleted
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Standard has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option All has been set to the value 'network,CPDServerLOG'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Trace has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Debug has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Alarm has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Warning has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Verbose has been set to the value 'all'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Buffering has been set to the value 'true'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Segment has been set to the value '5000'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option Expire has been set to the value '3'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option MessageFile has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option message_file has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option DebugLevel has been set to the value '0'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option MultiThreaded has been set to the value 'false'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option EventlogHost has been set to the value 'default'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option time_format has been set to the value 'locale'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option time_convert has been set to the value 'local'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04110 Option message_format has been set to the value 'full'
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI04106 Log Messages file cpdserver.lms successfully loaded

03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI06084 Configuration option set: CPDServer:port = 8500
03/21/03 12:38:39.292 Standard cpdserver CPDServer GCTI06081 Configuration option not found: CPDServer:managementport
03/21/03 12:38:39.292 Trace cpdserver CPDServer GCTI06085 Configuration option set to default value: CPDServer:managementport = NULL
03/21/03 12:38:39.292 Standard cpdserver CPDServer GCTI1010005 Configuration object was read: object_type: CfgApplication, object_name: GenTServer, DBID: 108
03/21/03 12:38:39.302 Trace cpdserver CPDServer GCTI1011003 Oblect CFGHost TServer, DBID: 101 was added
03/21/03 12:38:39.302 Standard cpdserver CPDServer GCTI1010005 Configuration object was read: object_type: CfgApplication, object_name: MessageServer_Outbound, DBID: 130
03/21/03 12:38:39.302 Trace cpdserver CPDServer GCTI1011003 Oblect CFGHost Outbound, DBID: 103 was added
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Standard has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option All has been set to the value 'network,CPDServerLOG'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Trace has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Debug has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Alarm has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Warning has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Verbose has been set to the value 'all'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Buffering has been set to the value 'true'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Segment has been set to the value '5000'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option Expire has been set to the value '3'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option MessageFile has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option message_file has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option DebugLevel has been set to the value '0'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option MultiThreaded has been set to the value 'false'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option EventlogHost has been set to the value 'default'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option time_format has been set to the value 'locale'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option time_convert has been set to the value 'local'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04110 Option message_format has been set to the value 'full'
03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI04106 Log Messages file cpdserver.lms successfully loaded
Trying output log into MSGServer

03/21/03 12:38:39.322 Trace cpdserver CPDServer GCTI1011003 Oblect CFGHost CPDServer, DBID: 104 was added
Open LCALayer on port=4999
LCA Library version 6.5.000.04
03/21/03 12:38:39.342 Standard cpdserver CPDServer GCTI1010005 Configuration object was read: object_type: CFGSwitch, object_name: Genesys_Switch, DBID: 101
For tenant: 0, on switch: 101 have been found 240 DNs.

03/21/03 12:38:39.392 Standard cpdserver CPDServer GCTI1010002 localCoCreateInstance, CoGetClassObject: La operación se ha completado correctamente.
03/21/03 12:38:39.452 Standard cpdserver CPDServer GCTI1010002 localCoCreateInstance, CreateInstance: La operación se ha completado correctamente.
03/21/03 12:38:39.452 Standard cpdserver CPDServer GCTI1010002 localCoCreateInstance, NDialerClassID get IID_IDynInvoke: La operación se ha completado correctamente.
Init::InputList:
TServerHost: TServer;
TServerPort: 3000;
TServerTimeoutBackup: 10;
ApplicationName: CPDServer;
ApplicationPassword: ;
RingsNoAnswer: 5;
RingBackInterval: 6;
TSCall: false;
ChannelInitializationDelay: 5;
CallingPartyNumber: NULL;
PresentationIndicator: 1;

03/21/03 12:38:40.483 Standard cpdserver CPDServer GCTI1010003 SDServer::runScript, Init(0x80000000): unknown

03/21/03 12:38:40.483 Trace cpdserver CPDServer GCTI1011000 COM_TIMER timer for 60 sec. was created: 0x1328d98
03/21/03 12:38:40.483 Standard cpdserver CPDServer GCTI1010002 SDServer::putTSInfoToScript, Destroy: La operación se ha completado correctamente.
LCALayer: Connected to LCA ...
03/21/03 12:38:40.483 Standard cpdserver CPDServer GCTI04503 Connected to Message server at host Outbound, port 8700
************************************
LCALayer: REventRegistered on LCA...
************************************
03/21/03 12:38:47.233 Trace cpdserver CPDServer GCTI04520 New client 616 connected
03/21/03 12:38:47.273 Trace cpdserver CPDServer GCTI04541 Message Req_RegisterClient received from 616 ( Unknown NULL )

CPDServerMessage: Req_RegisterClient
SATRCFG_PROTOCOL SDProtocol 5.2
SAttr_ApplicationName OCServer

03/21/03 12:38:47.273 Trace cpdserver CPDServer GCTI04541 Message Req_DialerMode received from 616 ( Unknown OCServer )

CPDServerMessage: Req_DialerMode
IATRCFG_REQUESTID 69715

03/21/03 12:38:47.273 Trace cpdserver CPDServer GCTI04542 Message Rsp_RequestResponse sent to 616 ( Unknown OCServer )

CPDServerMessage: Rsp_RequestResponse
IAttr_DialerMode 0
IAttr_ErrorCode No error
IAttr_CallStatus No status
IAttr_CallProgress Ok
IATRCFG_REQUESTID 69715

03/21/03 12:38:47.283 Trace cpdserver CPDServer GCTI04541 Message Req_DialerMode received from 616 ( Unknown OCServer )

CPDServerMessage: Req_DialerMode
IATRCFG_REQUESTID 69716

03/21/03 12:38:47.283 Trace cpdserver CPDServer GCTI04542 Message Rsp_RequestResponse sent to 616 ( Unknown OCServer )

CPDServerMessage: Rsp_RequestResponse
IAttr_DialerMode 0
IAttr_ErrorCode No error
IAttr_CallStatus No status
IAttr_CallProgress Ok
IATRCFG_REQUESTID 69716

03/21/03 12:38:47.293 Trace cpdserver CPDServer GCTI04541 Message Req_DialerMode received from 616 ( Unknown OCServer )

CPDServerMessage: Req_DialerMode
IATRCFG_REQUESTID 69717

03/21/03 12:38:47.293 Trace cpdserver CPDServer GCTI04542 Message Rsp_RequestResponse sent to 616 ( Unknown OCServer )

CPDServerMessage: Rsp_RequestResponse
IAttr_DialerMode 0
IAttr_ErrorCode No error
IAttr_CallStatus No status
IAttr_CallProgress Ok
IATRCFG_REQUESTID 69717

03/21/03 12:38:47.303 Trace cpdserver CPDServer GCTI04541 Message Req_DialerMode received from 616 ( Unknown OCServer )

CPDServerMessage: Req_DialerMode
IATRCFG_REQUESTID 69718

03/21/03 12:38:47.303 Trace cpdserver CPDServer GCTI04542 Message Rsp_RequestResponse sent to 616 ( Unknown OCServer )

CPDServerMessage: Rsp_RequestResponse
IAttr_DialerMode 0
IAttr_ErrorCode No error
IAttr_CallStatus No status
IAttr_CallProgress Ok
IATRCFG_REQUESTID 69718

03/21/03 12:38:47.313 Trace cpdserver CPDServer GCTI04541 Message Req_DialerMode received from 616 ( Unknown OCServer )

CPDServerMessage: Req_DialerMode
IATRCFG_REQUESTID 69719

03/21/03 12:38:47.313 Trace cpdserver CPDServer GCTI04542 Message Rsp_RequestResponse sent to 616 ( Unknown OCServer )

CPDServerMessage: Rsp_RequestResponse
IAttr_DialerMode 0
IAttr_ErrorCode No error
IAttr_CallStatus No status
IAttr_CallProgress Ok
IATRCFG_REQUESTID 69719

-------------------------------------

OCServer.log

03/24/03 16:58:55.428 Trace localhost OCServer GCTI1250002 TEvent: EventReleased
03/24/03 16:58:55.428 Trace localhost OCServer GCTI1250009 No agent information

for DN 2276
received from fd=564 message EventOnHook
AttributeThisDN '2276'
AttributeTimeinSecs 1048535935 (16:58:55)
AttributeTimeinuSecs 435000
AttributeCustomerID 'Resources'
03/24/03 16:58:55.428 Trace localhost OCServer GCTI1250002 TEvent: EventOnHook
Value for option "main_timer_interval" is requested for //CfgPlaceGroup/Mi Grupo(122)
Option found in: //CfgApplication/OCServer(129)/Options/OCServer/main_timer_interval

= "1"
Value for option "history_length" is requested for //CfgPlaceGroup/Mi Grupo(122)
Option: "history_length" is not configured, using default value: 30
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250087 New CMSWGroup for

group with DBID = 122 was created
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250059 Register group of

places Mi Grupo
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250036 Agent 960 changed

status from AGENT_READY to AGENT_READY
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250062 Place (DBID = 289) is

registered for the group Mi Grupo
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250062 Agent (DBID = 352) is

registered for the group Mi Grupo
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250058 ACD DN 0002 was

registered to group Mi Grupo
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250087 New CMSWGroup for

group with DBID = 122 was created
GroupCampaign Message. Creating a campaign.
acdGroupDBID: 122. acdGroupName: Mi Grupo. CampaignDBID: 122. CampaignName: Campaña1.
dialerState: 0. switchState: 1. campGroupState: 0.
dialMode: 1. optMethod: 1. optimizeGoal: 80.
gcIsActive: 2. isRecordFlag: 1. isSysReadyFlag: 1.
isPortFlag: 1. isAgentFlag: 1.
Value for option "desktop_version" is requested for //CfgApplication/OCServer(129)
Option found in: //CfgApplication/OCServer(129)/Options/OCServer/desktop_version =

"6"

CM_DBCampaign DBID: 110 Status: CMS_INACTIVE Created
03/24/03 16:58:57.350 Standard localhost OCServer GCTI1261008 Wrong

dial_log_destination CallList: Calling_List1

CM_DBCampaign Records: 0 Chains: 0 Name: Campaña1 :: AddNewCallList Calling_List1

CM_DBCampaign DBID: 110, Status: CMS_STARTED ... Start
Received disconnect from application 'DAPforOutbound'
03/24/03 16:58:57.350 Trace localhost OCServer GCTI04500 Connecting to

DBServerOpening cfg_dbserver at host TServer, port 4040
Waiting for connection to server 'DAPforOutbound' on socket '584'
03/24/03 16:58:57.350 Trace localhost OCServer GCTI04500 Connecting to

DBServer Calling_List1 584 cfg_dbserver at host TServer, port 4040

CM_DBCallList :: OpenConnection Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb

CM_DBCampaign DBID: 110, Status: CMS_ACTIVE ... Active
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250073 Send broadcast to the

group of places Mi Grupo
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250075 Send broadcast to

2892
request to 1000001 message RequestDistributeUserEvent
AttributeUserData [121] 00 04 00 00..
'GSW_CAMPAIGN_NAME' 'Campaña1'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_USER_EVENT' 'CampaignLoaded'
'GSW_APPLICATION_ID' 129
AttributeCommunicationDN '2892'
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250077 No agent on the place

DBID 292
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250077 No agent on the place

DBID 306
03/24/03 16:58:57.350 Trace localhost OCServer GCTI1250077 No agent on the place

DBID 307
03/24/03 16:58:57.350 Standard localhost OCServer GCTI1250034 Cannot find Switch
Value for option "channel_num" is requested for //CfgApplication/CPDServer(132)
Option: "channel_num" is not configured, using default value: 40
03/24/03 16:58:57.350 Trace localhost OCServer GCTI04500 Connecting to

CPDServer CPDServer at host CPDServer, port 8500
Waiting for connection to server 'CPDServer' on socket '592'
03/24/03 16:58:57.366 Trace localhost OCServer GCTI1231008 Call Manager Client

registered: Dialer DBID 132
03/24/03 16:58:57.366 Trace localhost OCServer GCTI1231010 Desktop Call Manager

Client registered: Group DBID 122
03/24/03 16:58:57.366 Trace localhost OCServer GCTI1250087 New CMSWGroup for

group with DBID = 122 was created
03/24/03 16:58:57.366 Standard localhost OCServer GCTI1250032 StatClient

registration error
GroupCampaign Message. Loading a campaign.
acdGroupDBID: 122. acdGroupName: Mi Grupo. CampaignDBID: 122. CampaignName: Campaña1.
dialerState: 2. switchState: 1. campGroupState: 4.
dialMode: 1. optMethod: 1. optimizeGoal: 80.
gcIsActive: 2. isRecordFlag: 1. isSysReadyFlag: 1.
isPortFlag: 1. isAgentFlag: 1.
request to 1000001 message RequestDistributeUserEvent
AttributeUserData [326] 00 0B 01 00..
'GSW_CM_MessageType' 7
'GSW_CM_AttrDialMode' 1
'GSW_CM_AttrOptimizeBy' 1
'GSW_CM_AttrOptimizeGoal' 80
'GSW_CM_AttrGroupCampStatus' 4
'GSW_CM_AttrCampaignID' 110
'GSW_CM_AttrGroupID' 122
'GSW_CM_AttrError' 0
'GSW_CM_AttrErrorMessage' ''
'GSW_CM_AttrOriginAppID' 129
'GSW_CM_AttrTargetAppID' 0
AttributeCommunicationDN 'COMDN'
03/24/03 16:58:57.366 Standard localhost OCServer GCTI04503 Connected to

CPDServer CPDServer at host CPDServer, port 8500
Connected to server 'CPDServer' on socket '592'
received from fd=564 message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '2892'
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeTimeinuSecs 373000
AttributeCustomerID 'Resources'
03/24/03 16:58:57.366 Trace localhost OCServer GCTI1250002 TEvent: Unknown

TEvent
received from fd=564 message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN 'COMDN'
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeTimeinuSecs 373000
AttributeCustomerID 'Resources'
03/24/03 16:58:57.382 Trace localhost OCServer GCTI1250002 TEvent: Unknown

TEvent
03/24/03 16:58:57.444 Standard localhost OCServer GCTI04503 Connected to

DBServer cfg_dbserver at host TServer, port 4040

CM_DBCallList :: CheckCallListTable Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb
Connected to server 'DAPforOutbound' on socket '584'

CM_DBCallList :: UpdateTimezones Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb
received from fd=564 message EventRinging
AttributeThisDN '2770'
AttributeThisDNRole 2
AttributeOtherDN '2161'
AttributeOtherDNRole 1
AttributeThisQueue '480'
AttributeCallState 0
AttributeCallType 2
AttributeCallID 3093254
AttributeConnID 006500f6fc9600d6
AttributeDNIS '480'
AttributeCustomerID 'Resources'
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeTimeinuSecs 623000
03/24/03 16:58:57.632 Trace localhost OCServer GCTI1250002 TEvent: EventRinging
received from fd=564 message EventOffHook
AttributeThisDN '2770'
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeTimeinuSecs 638000
AttributeCustomerID 'Resources'
03/24/03 16:58:57.632 Trace localhost OCServer GCTI1250002 TEvent: EventOffHook
received from fd=564 message EventEstablished
AttributeThisDN '2770'
AttributeThisDNRole 2
AttributeOtherDN '2161'
AttributeOtherDNRole 1
AttributeThisQueue '480'
AttributeCallType 2
AttributeCallID 3093254
AttributeConnID 006500f6fc9600d6
AttributeDNIS '480'
AttributeCustomerID 'Resources'
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeTimeinuSecs 638000
03/24/03 16:58:57.632 Trace localhost OCServer GCTI1250002 TEvent:

EventEstablished

CM_DBCallList :: ExecuteSP ID 53 Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb SQL: sp110108 @CampID = '110', @GroupID = '122',

@ListID = '108', @RecType = 1, @NumRec = 8, @CTime = '71937', @TTime = '1048536937',

@ReadyCount = @out, @MaxChainId = @out

CM_DBCallList :: ExecuteRequest Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb SQL: select T.* from ReadyRecord R, Tabla_Outb T

where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=110 and R.group_dbid=122

and R.list_dbid=108 order by T.chain_id,T.chain_n

CM_DBCallList :: DBEvent: MSG_PROCCOMPLETED Name: Calling_List1 szServer: TServer

szDatabase: genesys_db TableName: Tabla_Outb message: RequestID: 53 Status: 7

CM_DBCallList :: ExecuteSP ID 55 Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb SQL: sp110108 @CampID = '110', @GroupID = '122',

@ListID = '108', @RecType = 0, @NumRec = 8, @CTime = '71937', @TTime = '1048536937',

@ReadyCount = @out, @MaxChainId = @out

CM_DBCallList :: ExecuteRequest Name: Calling_List1 szServer: TServer szDatabase:

genesys_db TableName: Tabla_Outb SQL: select T.* from ReadyRecord R, Tabla_Outb T

where R.chain_id=T.chain_id and T.record_status = 2 and R.camp_dbid=110 and R.group_dbid=122

and R.list_dbid=108 order by T.chain_id,T.chain_n

CM_DBCallList :: DBEvent: MSG_PROCCOMPLETED Name: Calling_List1 szServer: TServer

szDatabase: genesys_db TableName: Tabla_Outb message: RequestID: 55 Status: 7
received from fd=564 message EventPartyChanged
AttributeThisDN '2770'
AttributeThisDNRole 2
AttributeOtherDN '01944225514'
AttributeOtherDNRole 0
AttributeThirdPartyDN '2161'
AttributeThirdPartyDNRole 7
AttributePreviousConnID 006500f6fc9600d6
AttributeThisQueue '480'
AttributeCallState 1
AttributeCallType 2
AttributeCallID 3093255
AttributeConnID 006500f6fc9600d6
AttributeDNIS '480'
AttributeCustomerID 'Resources'
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeTimeinuSecs 951000
03/24/03 16:58:57.944 Trace localhost OCServer GCTI1250002 TEvent:

EventPartyChanged
03/24/03 16:58:57.944 Standard localhost OCServer GCTI1250007 Cannot find CMDN

for DN = 2161

CM_DBCampaign DBID: 110, Status: CMS_STARTED ... Start
03/24/03 16:58:59.819 Trace localhost OCServer GCTI1250073 Send broadcast to the

group of places Mi Grupo
03/24/03 16:58:59.819 Trace localhost OCServer GCTI1250075 Send broadcast to

2892
request to 1000001 message RequestDistributeUserEvent
AttributeUserData [154] 00 05 00 00..
'GSW_CAMPAIGN_MODE' 'Predictive'
'GSW_CAMPAIGN_NAME' 'Campaña1'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_USER_EVENT' 'CampaignStarted'
'GSW_APPLICATION_ID' 129
AttributeCommunicationDN '2892'
03/24/03 16:58:59.819 Trace localhost OCServer GCTI1250077 No agent on the place

DBID 292
03/24/03 16:58:59.819 Trace localhost OCServer GCTI1250077 No agent on the place

DBID 306
03/24/03 16:58:59.819 Trace localhost OCServer GCTI1250077 No agent on the place

DBID 307
03/24/03 16:58:59.819 Standard localhost OCServer GCTI1250034 Cannot find Switch
GroupCampaign Message. Start dialing.
acdGroupDBID: 122. acdGroupName: Mi Grupo. CampaignDBID: 122. CampaignName: Campaña1.
dialerState: 2. switchState: 1. campGroupState: 5.
dialMode: 1. optMethod: 1. optimizeGoal: 80.
gcIsActive: 2. isRecordFlag: 1. isSysReadyFlag: 1.
isPortFlag: 1. isAgentFlag: 1.
request to 1000001 message RequestDistributeUserEvent
AttributeUserData [326] 00 0B 01 00..
'GSW_CM_MessageType' 9
'GSW_CM_AttrDialMode' 1
'GSW_CM_AttrOptimizeBy' 1
'GSW_CM_AttrOptimizeGoal' 80
'GSW_CM_AttrGroupCampStatus' 5
'GSW_CM_AttrCampaignID' 110
'GSW_CM_AttrGroupID' 122
'GSW_CM_AttrError' 0
'GSW_CM_AttrErrorMessage' ''
'GSW_CM_AttrOriginAppID' 129
'GSW_CM_AttrTargetAppID' 0
AttributeCommunicationDN 'COMDN'
received from fd=564 message EventACK
AttributeUserEvent RequestDistributeUserEvent
AttributeThisDN '2892'
-------------------------------------
TServer.log

03/24/03 16:58:56.310 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:56.310 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:56.310 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 496 ( regular StatServer )
sent to 496 (StatServer)
03/24/03 16:58:56.310 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 504 ( regular UniversalRoutingServer )
sent to 504 (UniversalRoutingServer)
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04541 Message RequestDistributeUserEvent received from 420 ( regular OCServer )
@16:58:57.3730 [0] Received from 420 (OCServer): message RequestDistributeUserEvent
AttributeCommunicationDN '2892'
AttributeUserData [121] 00 04 00 00..
'GSW_CAMPAIGN_NAME' 'Campaña1'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_USER_EVENT' 'CampaignLoaded'
'GSW_APPLICATION_ID' 129
- Absent ThisDN, 2892 was used
@16:58:57.3730 [0] 6.5.101 send_to 0x00490007: message EventACK
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 373000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeThisDN '2892'
AttributeUserEvent RequestDistributeUserEvent
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventACK sent to 420 ( regular OCServer )
sent to 420 (OCServer)
@16:58:57.3730 [0] 6.5.101 distribute_user_event: message EventUserEvent
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 373000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeThisDN '2892'
AttributeUserData [121] 00 04 00 00..
'GSW_CAMPAIGN_NAME' 'Campaña1'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_USER_EVENT' 'CampaignLoaded'
'GSW_APPLICATION_ID' 129
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventUserEvent sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventUserEvent sent to 496 ( regular StatServer )
sent to 496 (StatServer)
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventUserEvent sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04541 Message RequestDistributeUserEvent received from 420 ( regular OCServer )
@16:58:57.3730 [0] Received from 420 (OCServer): message RequestDistributeUserEvent
AttributeCommunicationDN 'COMDN'
AttributeUserData [326] 00 0B 01 00..
'GSW_CM_MessageType' 7
'GSW_CM_AttrDialMode' 1
'GSW_CM_AttrOptimizeBy' 1
'GSW_CM_AttrOptimizeGoal' 80
'GSW_CM_AttrGroupCampStatus' 4
'GSW_CM_AttrCampaignID' 110
'GSW_CM_AttrGroupID' 122
'GSW_CM_AttrError' 0
'GSW_CM_AttrErrorMessage' ''
'GSW_CM_AttrOriginAppID' 129
'GSW_CM_AttrTargetAppID' 0
- Absent ThisDN, COMDN was used
@16:58:57.3730 [0] 6.5.101 send_to 0x00490007: message EventACK
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 373000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeThisDN 'COMDN'
AttributeUserEvent RequestDistributeUserEvent
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventACK sent to 420 ( regular OCServer )
sent to 420 (OCServer)
@16:58:57.3730 [0] 6.5.101 distribute_user_event: message EventUserEvent
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 373000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeThisDN 'COMDN'
AttributeUserData [326] 00 0B 01 00..
'GSW_CM_MessageType' 7
'GSW_CM_AttrDialMode' 1
'GSW_CM_AttrOptimizeBy' 1
'GSW_CM_AttrOptimizeGoal' 80
'GSW_CM_AttrGroupCampStatus' 4
'GSW_CM_AttrCampaignID' 110
'GSW_CM_AttrGroupID' 122
'GSW_CM_AttrError' 0
'GSW_CM_AttrErrorMessage' ''
'GSW_CM_AttrOriginAppID' 129
'GSW_CM_AttrTargetAppID' 0
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventUserEvent sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventUserEvent sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.373 Trace tserver GenTServer GCTI04542 Message EventUserEvent sent to 496 ( regular StatServer )
sent to 496 (StatServer)

<<<<< rolmcb4.1.1 03/24/03@16:58:57 <<<<<<<<<<<<<<<<<<<
ROLM CMD INVOKE = 32252
MXID = 1
value DeliveredEventinfo ::=
{
connection
{
call '2F3306'H,
device staticID : deviceNumber : 33554533
},
alertingDevice deviceIdentifier : deviceIdentifier : deviceNumber : 33554533,
callingDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2161",
calledDevice deviceIdentifier : deviceIdentifier : dialingNumber : "480",
lastRedirectionDevice notRequired : NULL,
localConnectionInfo alerting
}
@16:58:57.6230 [0] 6.5.101 distribute_event: message EventQueued
AttributeTimeinuSecs 623000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeCustomerID 'Resources'
AttributeDNIS '480'
AttributeConnID 006500f6fc9600d6
AttributeCallID 3093254
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '480'
AttributeOtherDNRole 1
AttributeOtherDN '2161'
AttributeThisDNRole 2
AttributeThisTrunk 33554533
AttributeThisDN '480'
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventQueued sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventQueued sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventQueued sent to 496 ( regular StatServer )
sent to 496 (StatServer)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventQueued sent to 504 ( regular UniversalRoutingServer )
sent to 504 (UniversalRoutingServer)

<<<<< rolmcb4.1.1 03/24/03@16:58:57 <<<<<<<<<<<<<<<<<<<
ROLM CMD INVOKE = 32253
03/24/03 16:58:57.623 Standard tserver GenTServer GCTI132602 CallBridge reported lost message
@16:58:57.6230 [32602] Message lost mesg from ROLM...
--------------------------
TServerRS INVOKE = 32253

<<<<< rolmcb4.1.1 03/24/03@16:58:57 <<<<<<<<<<<<<<<<<<<
ROLM CMD INVOKE = 32254
MXID = 1
value DivertedEventinfo ::=
{
connection
{
call '2F3306'H,
device staticID : deviceNumber : 33554533
},
divertingDevice deviceIdentifier : deviceIdentifier : deviceNumber : 33554533,
newDestination deviceIdentifier : deviceIdentifier : dialingNumber : "2770",
localConnectionInfo null
}
@16:58:57.6230 [0] 6.5.101 distribute_event: message EventDiverted
AttributeTimeinuSecs 623000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeCustomerID 'Resources'
AttributeDNIS '480'
AttributeConnID 006500f6fc9600d6
AttributeCallID 3093254
AttributeCallType 2
AttributeThisQueue '480'
AttributeThirdPartyDNRole 2
AttributeThirdPartyDN '2770'
AttributeOtherDNRole 1
AttributeOtherDN '2161'
AttributeThisDNRole 2
AttributeThisTrunk 33554533
AttributeThisDN '480'
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 496 ( regular StatServer )
sent to 496 (StatServer)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventDiverted sent to 504 ( regular UniversalRoutingServer )
sent to 504 (UniversalRoutingServer)

<<<<< rolmcb4.1.1 03/24/03@16:58:57 <<<<<<<<<<<<<<<<<<<
ROLM CMD INVOKE = 32255
MXID = 300
value DeliveredEventinfo ::=
{
connection
{
call '2F3306'H,
device staticID : dialingNumber : "2770"
},
alertingDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2770",
callingDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2161",
calledDevice deviceIdentifier : deviceIdentifier : dialingNumber : "480",
lastRedirectionDevice notRequired : NULL,
localConnectionInfo alerting
}
@16:58:57.6230 [0] 6.5.101 distribute_event: message EventRinging
AttributeTimeinuSecs 623000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeCustomerID 'Resources'
AttributeDNIS '480'
AttributeConnID 006500f6fc9600d6
AttributeCallID 3093254
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '480'
AttributeOtherDNRole 1
AttributeOtherDN '2161'
AttributeThisDNRole 2
AttributeThisDN '2770'
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventRinging sent to 420 ( regular OCServer )
sent to 420 (OCServer)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventRinging sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventRinging sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.623 Trace tserver GenTServer GCTI04542 Message EventRinging sent to 496 ( regular StatServer )
sent to 496 (StatServer)

<<<<< rolmcb4.1.1 03/24/03@16:58:57 <<<<<<<<<<<<<<<<<<<
ROLM CMD INVOKE = 32256
MXID = 300
value EstablishedEventinfo ::=
{
establishedConnection
{
call '2F3306'H,
device staticID : dialingNumber : "2770"
},
answeringDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2770",
callingDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2161",
calledDevice deviceIdentifier : deviceIdentifier : dialingNumber : "480",
lastRedirectionDevice notRequired : NULL,
localConnectionInfo lcsConnect
}
@16:58:57.6380 [0] 6.5.101 distribute_event: message EventOffHook
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 638000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeThisDN '2770'
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventOffHook sent to 420 ( regular OCServer )
sent to 420 (OCServer)
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventOffHook sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventOffHook sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventOffHook sent to 496 ( regular StatServer )
sent to 496 (StatServer)
@16:58:57.6380 [0] 6.5.101 distribute_event: message EventEstablished
AttributeTimeinuSecs 638000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeCustomerID 'Resources'
AttributeDNIS '480'
AttributeConnID 006500f6fc9600d6
AttributeCallID 3093254
AttributeCallType 2
AttributeThisQueue '480'
AttributeOtherDNRole 1
AttributeOtherDN '2161'
AttributeThisDNRole 2
AttributeThisDN '2770'
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventEstablished sent to 420 ( regular OCServer )
sent to 420 (OCServer)
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventEstablished sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventEstablished sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.638 Trace tserver GenTServer GCTI04542 Message EventEstablished sent to 496 ( regular StatServer )
sent to 496 (StatServer)

<<<<< rolmcb4.1.1 03/24/03@16:58:57 <<<<<<<<<<<<<<<<<<<
ROLM CMD INVOKE = 32257
MXID = 300
value TransferredEventinfo ::=
{
primaryOldCall
{
call '2F3306'H,
device staticID : dialingNumber : "2161"
},
transferringDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2161",
transferredDevice deviceIdentifier : deviceIdentifier : dialingNumber : "2770",
transferredConnections connections :
{
{
call '2F3307'H,
device staticID : dialingNumber : "2770"
},
{
call '2F3307'H,
device staticID : dialingNumber : "01944225514"
}
},
localConnectionInfo lcsConnect
}
@16:58:57.9510 [0] 6.5.101 distribute_event: message EventPartyChanged
AttributeTimeinuSecs 951000
AttributeTimeinSecs 1048535937 (16:58:57)
AttributeCustomerID 'Resources'
AttributeDNIS '480'
AttributeConnID 006500f6fc9600d6
AttributeCallID 3093255
AttributeCallType 2
AttributeCallState 1
AttributeThisQueue '480'
AttributePreviousConnID 006500f6fc9600d6
AttributeThirdPartyDNRole 7
AttributeThirdPartyDN '2161'
AttributeOtherDNRole 0
AttributeOtherDN '01944225514'
AttributeThisDNRole 2
AttributeThisDN '2770'
03/24/03 16:58:57.951 Trace tserver GenTServer GCTI04542 Message EventPartyChanged sent to 420 ( regular OCServer )
sent to 420 (OCServer)
03/24/03 16:58:57.951 Trace tserver GenTServer GCTI04542 Message EventPartyChanged sent to 532 ( regular StatServer_CCPulse )
sent to 532 (StatServer_CCPulse)
03/24/03 16:58:57.951 Trace tserver GenTServer GCTI04542 Message EventPartyChanged sent to 512 ( regular StatServer_Routing )
sent to 512 (StatServer_Routing)
03/24/03 16:58:57.951 Trace tserver GenTServer GCTI04542 Message EventPartyChanged sent to 496 ( regular StatServer )
sent to 496 (StatServer)
03/24/03 16:58:59.826 Trace tserver GenTServer GCTI04541 Message RequestDistributeUserEvent received from 420 ( regular OCServer )
@16:58:59.8260 [0] Received from 420 (OCServer): message RequestDistributeUserEvent
AttributeCommunicationDN '2892'
AttributeUserData [154] 00 05 00 00..
'GSW_CAMPAIGN_MODE' 'Predictive'
'GSW_CAMPAIGN_NAME' 'Campa&ntilde;a1'
'GSW_CAMPAIGN_DESCRIPTION' ''
'GSW_USER_EVENT' 'CampaignStarted'
'GSW_APPLICATION_ID' 129
- Absent ThisDN, 2892 was used
@16:58:59.8260 [0] 6.5.101 send_to 0x00490007: message EventACK
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 826000
AttributeTimeinSecs 1048535939 (16:58:59)
AttributeThisDN '2892'
AttributeUserEvent RequestDistributeUserEvent
03/24/03 16:58:59.826 Trace tserver GenTServer GCTI04542 Message EventACK sent to 420 ( regular OCServer )
sent to 420 (OCServer)
@16:58:59.8260 [0] 6.5.101 distribute_user_event: message EventUserEvent
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 826000
AttributeTimeinSecs 1048535939 (16:58:59)
AttributeThisDN '2892'


Logged

ecki

  • Guest
Problem to run a campaign
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • Hi.
    Have you found the reason of your problem?
    Logged

    Katherine

    • Guest
    Problem to run a campaign
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • It looks like all calls are connected alright.
    I wonder what the problem is...
    Logged
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