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Offline raza990

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Knowledge Manager Category Move
« on: May 21, 2015, 11:07:30 AM »
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Hi,

In Knowledge Manager, Is it possible to move sub category from one category to other ?

As I know, It can't be possible .. But please suggest if I can do it from other way instead of re-creating the category under desired category because it will change category ID and historic data will make an issue.
« Last Edit: May 21, 2015, 03:34:49 PM by raza990 »

Offline Barn5ter

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Re: Knowledge Manager Category Move
« Reply #1 on: May 21, 2015, 11:59:11 AM »
If you click on Resources in the left hand panel. The other categories appear below in the right hand panel, from the right hand panel, you should be able to do a copy. You can only do actions from the right hand pane.

Hope that helps.

Offline raza990

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Re: Knowledge Manager Category Move
« Reply #2 on: May 21, 2015, 01:04:38 PM »
Hi,

Yes, it works  :)

Every time I tried to cut/paste from left hand pane ..  ;D