Genesys outbound campaign with no agent group for destination

[zafzef.mourad]

Hi Cavagnaro,

We are here to share info...so don't worry I ll do it :-)

I create a word file with print screen to make it easy but don't know how attach it in this  forum



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[zafzef.mourad]

Hi

U can download the file from this link: http://uloadz.esy.es/s4

It's available for 60 days

Enjoy it :-)

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[gzooby]

Thank you a lot Zafzef, we will give it a try!

[zafzef.mourad]

U welcome :-) tell me if u need more informations

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[germanjuarez]

hello Zafzef,
can you share the doc again please?
thanks.
Germán.

[caractacus]

[quote author=cavagnaro link=topic=8899.msg39757#msg39757 date=1433817383]
Push Preview requires InteractionServer. No straight forward. Have to do some modifications. Without agent being logged in records could end in Stale mode
[/quote]

The new dialing mode 'direct push preview'  does not need Interaction Server.  Very easy to set up, and will push records to logged in agents, they don't need to be ready.