" /> OCS question - Genesys CTI User Forum

Author Topic: OCS question  (Read 2963 times)

Vic

  • Guest
OCS question
« on: January 01, 1970, 12:00:00 AM »
Advertisement
I see that OCS is really popping up a lot in the last several days. I am writing because I need help with seeing how call classifier works with the most recent OCS product. I am concerned about how OCS would interpret a predictive call placed on G3 where the destination was a cell number.

I can think of several scenarios where a call would not be connected and the result code is a big unknown to me: callee is the dead zone. Callee is in the deadzone with voice mail. Callee answered and then call was disconnected before pbx was able to identify the source as human, and so on.

Has anyone already made similar tests? What did you find?