Author Topic: Co-Browse masking  (Read 2217 times)

Offline cavagnaro

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Co-Browse masking
« on: June 12, 2015, 10:25:55 PM »
Hi guys,
On CoBrowse, can we mask parts of customer screen? Like CC number?
If so, can you please point me to documentation on that and other features?

Thanks!

Offline singhisking

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Re: Co-Browse masking
« Reply #1 on: June 13, 2015, 04:22:03 AM »
Hope ..this can help

http://docs.genesys.com/Documentation/GCB/8.1.3/Developer/DOMRestrictions

I am meeting with PS, will let you know more.

Offline cavagnaro

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Re: Co-Browse masking
« Reply #2 on: June 13, 2015, 09:24:51 AM »
 ;D Thanks! Got it!

Offline singhisking

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Re: Co-Browse masking
« Reply #3 on: June 23, 2015, 12:53:22 PM »
I don't think we can mask whole page.

Plus another question on co-browse plugin, If I am using GMS as interface for all initiating chat, I assume co-broswe plugin will work as it only refer to chat server and nothing to do with GMs, Any thoghts ?

Offline cavagnaro

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Re: Co-Browse masking
« Reply #4 on: June 23, 2015, 03:25:41 PM »
Found what I needed. You mask based on html field names. Nothing impossible to do.
What is GMS?

Offline Kubig

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Re: Co-Browse masking
« Reply #5 on: June 23, 2015, 04:28:46 PM »
Genesys Mobile Services - solution for integration of Android and iOS with Genesys framework and ORS
Genesys certified professional consultant (GVP, SIP, GIR and Troubleshooting)

Offline cavagnaro

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Re: Co-Browse masking
« Reply #6 on: June 23, 2015, 10:56:39 PM »
Ahhhh ok, as said acronyms are not my friends lol
Cobrowsing doesn't apply to native apps, only http

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Offline singhisking

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Re: Co-Browse masking
« Reply #7 on: June 24, 2015, 02:40:44 AM »
We are planing to use GMS for both MObile and Web ?

We can use the Javascript sample on the webpage to initiate the Chat., Got confirmation from PS also.

My question is co-browse plugin should work with web.

No plan to deploy co-browse on mobile.

Offline cavagnaro

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Re: Co-Browse masking
« Reply #8 on: June 24, 2015, 03:06:55 AM »
On Web as usual, follow Cobrowsing installation only, call API on your site and done.

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