Co-Browse masking

[cavagnaro]

Hi guys,
On CoBrowse, can we mask parts of customer screen? Like CC number?
If so, can you please point me to documentation on that and other features?

Thanks!

[singhisking]

Hope ..this can help

http://docs.genesys.com/Documentation/GCB/8.1.3/Developer/DOMRestrictions

I am meeting with PS, will let you know more.

[cavagnaro]

Thanks! Got it!

[singhisking]

I don't think we can mask whole page.

Plus another question on co-browse plugin, If I am using GMS as interface for all initiating chat, I assume co-broswe plugin will work as it only refer to chat server and nothing to do with GMs, Any thoghts ?

[cavagnaro]

Found what I needed. You mask based on html field names. Nothing impossible to do.
What is GMS?

[Kubig]

Genesys Mobile Services - solution for integration of Android and iOS with Genesys framework and ORS

[cavagnaro]

Ahhhh ok, as said acronyms are not my friends lol
Cobrowsing doesn't apply to native apps, only http

Enviado de meu C6602 usando Tapatalk

[singhisking]

We are planing to use GMS for both MObile and Web ?

We can use the Javascript sample on the webpage to initiate the Chat., Got confirmation from PS also.

My question is co-browse plugin should work with web.

No plan to deploy co-browse on mobile.

[cavagnaro]

On Web as usual, follow Cobrowsing installation only, call API on your site and done.

Enviado de meu C6602 usando Tapatalk