" /> SCI Fluctuating - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: SCI Fluctuating  (Read 3395 times)

Offline Shooter

  • Newbie
  • *
  • Posts: 36
  • Karma: -6
SCI Fluctuating
« on: August 08, 2015, 07:20:07 AM »
Advertisement
Hi All,

My SCI is fluctuating too much. Or I should say it's refreshing many times and when I opens it behaves as it's fluctuating.
Can someone tell me where to chnage this refreshing option of SCI?
Logged

Offline nonny

  • Full Member
  • ***
  • Posts: 218
  • Karma: 2
Re: SCI Fluctuating
« Reply #1 on: August 08, 2015, 11:25:33 AM »
What exactly is fluctuating?  Which part of SCI?

Sent from my SM-N9005 using Tapatalk

Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: SCI Fluctuating
« Reply #2 on: August 08, 2015, 12:55:26 PM »
You may have a conflict between 2 applications going main and backup. Try to find out which one and solve why they have such conflict

Enviado de meu C6602 usando Tapatalk

Logged

Offline raza990

  • Full Member
  • ***
  • Posts: 214
  • Karma: 5
Re: SCI Fluctuating
« Reply #3 on: August 10, 2015, 02:38:39 PM »
Check HOST in CME. Might be some HOST do have LCA port configured and that HOST do not have LCA installed.
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: SCI Fluctuating
« Reply #4 on: August 10, 2015, 03:06:53 PM »
If LCA is not installed the host would be grayed out no application would be monitored at all. Even, he couldn't be able to install any application.

Enviado de meu C6602 usando Tapatalk

Logged

Offline Shooter

  • Newbie
  • *
  • Posts: 36
  • Karma: -6
Re: SCI Fluctuating
« Reply #5 on: August 11, 2015, 09:03:00 AM »
Hi All,

Thanks for your response.
By saying 'fluctuating', I mean to say that whenever I click on any folder in SCI then all the applications (with their status) will come at right side window. That list of applications are blinking/fluctuating too much. For me it seems that SCI is refreshing the status of applications very frequently.
I hope I am able to clarify my doubt here. So I just want to know that do we have any option anywhere in SCI, SCS, Stat server etc. which is responsible for this?
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: SCI Fluctuating
« Reply #6 on: August 11, 2015, 11:14:37 AM »
I did understand and saw that behavior before.
Check what I said already. And who is responsible?? come on...SCI is a client, so server is who?
Logged

Offline Shooter

  • Newbie
  • *
  • Posts: 36
  • Karma: -6
Re: SCI Fluctuating
« Reply #7 on: August 11, 2015, 01:39:16 PM »
Hi Cavagnaro,

None of the applications are going from 'primary' to 'backup' mode or vice-versa. Applications are stable and their status is not changing.
So, where exactly I should check now??
Logged

Offline Kubig

  • Hero Member
  • *****
  • Posts: 2755
  • Karma: 44
Re: SCI Fluctuating
« Reply #8 on: August 11, 2015, 01:53:01 PM »
In logs of SCS, which is a server for SCI :)

Just question : Described behaviour of SCI has been encountered at start of the solution or there is any other milestone like upgrade, migration, etc.? What steps have been executed during your analysis (reinstall, another PC, etc.)?
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: SCI Fluctuating
« Reply #9 on: August 11, 2015, 02:05:11 PM »
Ermmm and how are you sure? If fluctuations are fast you won't see that change...only analyzing logs...

Enviado de meu C6602 usando Tapatalk

Logged
Pages: [1]   Go Up
« previous next »