Hi,
Please help me guy's - I've setup Genesys email solution, and all things are working perfect like acknowledgement receiving, screening, outbound emails but only receiving emails on desktop is not working. I tried bot agent desktop 7.6 and IWS 8.1 but still no email received on desktop.
In URS logs, I can see that URS ask for SELECT MAX by stat <StatTimeInReadyState> from Stat Server, and URS get agents result too.
..sent to GSys-ESVC01:6130(fd=372)
13:54:45.709_M_I_05a5026e9a13d00f [17:0e] VQ 00000000020b45a0 (vq "", id=130935), (1 Targets): SELECT MAX by stat <StatTimeInReadyState>(random 0000000000000000)
_M_I_05a5026e9a13d00f [17:0b] VQ 00000000020b45a0 TRG "testSkillAG_1"(0000000002292080) #1, (2-1 Components): SELECT MAX by stat <StatAgentLoading>(random 0)
_M_I_05a5026e9a13d00f [17:0b] VQ 00000000020b45a0 TRG "testSkillAG_1"(0000000002292080) Cmp #1 CCF: logged out
13:54:45.709_M_I_ [10:0a] object Place_13920|Resources| is unblocked
_M_I_05a5026e9a13d00f [10:0c] tenant Resources Agent CCF2: [color=red][b]dn 13920 (d 1) is ignored: other dn type(cfg)[/b][/color]
_M_I_05a5026e9a13d00f [17:0b] VQ 00000000020b45a0 TRG "testSkillAG_1"(0000000002292080) Cmp #2 CCF2: not valid
_M_I_05a5026e9a13d00f [17:0b] VQ 00000000020b45a0 TRG "testSkillAG_1"(0000000002292080): Cmp NOT SELECTED (1 0 1 0)
_M_I_05a5026e9a13d00f [17:0e] VQ 00000000020b45a0 TRG "testSkillAG_1"(0000000002292080): not ready passed
_M_I_05a5026e9a13d00f [17:0e] VQ 00000000020b45a0 (vq "" id=130935): TRG NOT SELECTED (0 0 0 1 0)
_I_I_05a5026e9a13d00f [07:0a] HERE IS WAIT (-1 sec)
_I_I_05a5026e9a13d00f [07:0a] HERE IS WAIT (3601 sec)
But, CCF2 (READY Agent on Desktop) is ignored for target selection as it is not valid DN type.
I would appreciate if somebody can share his knowledge about this problem.
I don’t know how it can be fixed, so URS select agent for email routing.
Regards,
Raza
