Character error Social Media

[Filippe]

when we receive an interaction from facebook or/and twitter is not possible to display the message correctly by a problem of character
if we send a message in Spanish "producción"(for example) in the end User screen we see as "producci@"n"

we change the option general.non-unicode-connection-encoding for Workspace Edition but we failed!

the message is received like this from the Social Messaging Server and in UCS as well

any idea?
Thanks

[cavagnaro]

We had a similar issue on email, problem was db coding. On the server was wrong, Oracle was used. By setting correct environment variables we fixed it

[Filippe]

the windows environment variables ?

[cavagnaro]

The ones that control Oracle BD client behavior. If you use Oracle ask your DBA

[Filippe]

Thanks !

[Kubig]

You have to check all levels as:

[list]
[li]locale environment and variables (especially on Windows platform)[/li]
[li]DBMS and DB client used encoding[/li]
[li]Application settings[/li]
[/list]