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Offline quaktus

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WFM Notification
« on: October 09, 2015, 01:02:37 AM »
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Hi,

With the API, is it possible that the softphone of an agent receives and displays notifications from WMF. (I want to show notification in the softphone instead email in outlook)

thanks
Quatus
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Offline Kubig

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Re: WFM Notification
« Reply #1 on: October 12, 2015, 08:44:42 AM »
All is possible, but not within "out-of-box" solution. You have to develop this part with dependency on used SIP softphone.
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Offline quaktus

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Re: WFM Notification
« Reply #2 on: October 14, 2015, 08:07:54 PM »
Could you be more specific about the solution?

It's is whith the "WFM Integration API"?

I have to watch what function /package?


Thanks
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Offline msh

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Re: WFM Notification
« Reply #3 on: October 20, 2015, 11:26:28 AM »
The CalNotify.java file from the WFM API shows how to get calendar notifications.
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