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Offline pmsylla

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IWS Pause/Resume after hangup for hear the cutomer
« on: October 14, 2015, 12:21:30 PM »
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Hi Experts,

When the SIPEndpoint receive a call, the advisor can't hear the customer until he pause and resume.

Help please.
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Offline cavagnaro

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Re: IWS Pause/Resume after hangup for hear the cutomer
« Reply #1 on: October 14, 2015, 12:53:52 PM »
Logs and probably check rtp
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Offline raza990

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Re: IWS Pause/Resume after hangup for hear the cutomer
« Reply #2 on: October 14, 2015, 01:10:13 PM »
Post logs and check which RTP ports are using and is that port is opened on network from agent PC to gateway !!!
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Offline pmsylla

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Re: IWS Pause/Resume after hangup for hear the cutomer
« Reply #3 on: October 14, 2015, 03:42:17 PM »
Thanks all for your replies.

@Cavagnaro :
No errors or anomalies in the log files. But i have 99.7%  RTP packets out of seq. Also when i stop Verint it works.
@raza990 :
Ports are hazardous and all ports are open.

I'll post logs.
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