" /> disposition codes - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: disposition codes  (Read 2100 times)

Offline Leonxxx86

  • Full Member
  • ***
  • Posts: 126
  • Karma: 0
disposition codes
« on: October 20, 2015, 11:17:23 PM »
Advertisement
Hi All, how can I configure the disposition codes so that I cannot click mark done until I have selected a disposition code in IWS? Can you please point to the right Genesys documentation? Thanks
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: disposition codes
« Reply #1 on: October 20, 2015, 11:35:09 PM »
Guess you need to modify IWS for that
IWS SDK is the one for you
Logged

Offline Leonxxx86

  • Full Member
  • ***
  • Posts: 126
  • Karma: 0
Re: disposition codes
« Reply #2 on: October 21, 2015, 12:01:17 AM »
Thanks very much, I was able to find it in Interaction Workspace 8.0 Deployment Guide page 146 interaction.disposition.is-mandatory. I have changed the option in WDE>Option tab> interaction-workspace> interaction.disposition.is-mandatory to true. I have tested it and it worked as expected. Thanks
Logged

Offline cavagnaro

  • Administrator
  • Hero Member
  • *****
  • Posts: 7641
  • Karma: 56330
Re: disposition codes
« Reply #3 on: October 21, 2015, 02:14:52 AM »
Cool, thanks for sharing
Logged
Pages: [1]   Go Up
« previous next »