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Offline kny

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Cannot get records from iws
« on: November 16, 2015, 07:28:23 AM »
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I am installing Outbound Contact Server. I created a campaign "Preview" and a calling list as well. when i load them and start, in my calling list I see that the data are retrieved but when I go to iws -> My Campaigns the Get Record is disabled.
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Offline shiningravi18

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Re: Cannot get records from iws
« Reply #1 on: November 16, 2015, 08:04:59 AM »
Hey,

Did you check OCS logs? and hope your campaign settings are correct?
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Offline Kubig

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Re: Cannot get records from iws
« Reply #2 on: November 16, 2015, 08:15:46 AM »
Check if the role-based access is used on IWS object. If so, check agent's role for actions related to the campaign.
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Offline Leonxxx86

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Re: Cannot get records from iws
« Reply #3 on: November 16, 2015, 10:13:34 PM »
Make sure you use the right place in IWS and make sure your agent is part of the agent groups that associated to that campaign.
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