Hardcoded DTMF

[raza990]

Hi Guys,

I need your opinions on some requirement I received from customer - Need solution, workaround or possibility if it can be done.

We are using Agent Desktop where we have quick dial buttons and every quick dial there is a number mapped - so when agent create an outbound call from agent desktop, simple click on quick dial and call made on mapped number.

Now we have have a quick dial which have a mapped number and number have a DTMF collection Digit - so when agent press that quick dial, call made and agent listen to enter DTMF  (For example; enter your desired extension) - agent enter the number (e.g 1234) and call route to to that person.

Now customer want that is it possible that when agent press that quick dial then he don't need to press DTMF number - somehow we hard coded the DTMF and after 3-4 seconds call made by agent, DTMF request will be sent.

I would appreciate your kind opinions on this.

[b]NOTE:
Quick Dial Mapped Number is actually the number of other customer/call center.[/b]

[cavagnaro]

Can be done by SDK, horrible but can be done

[raza990]

Thanks cavagnaro .. Can you provide some hint how it can be done as I need to ask person who work on SDK and that is the hint and you should follow your research in this way.

[Adam G]

For info: some other digits available when hard-coding DTMF:

p = pause (1 sec)
, = pause (1 sec)

Alternatively, use [i]dtmfAfterPickup[/i] to wait until a connection is made before sending more digits.

[raza990]

@Adam, I can't find the event DTMFAfterPickup  in Genesys documentation - However, in google search I came to know that this event can be use in IOS development.

Do you have any reference document of Genesys where the information of event DTMFAfterPickup is present - or we need to dig out the equivalent to DTMFAfterPickup event in Genesys SDK.

[Adam G]

You are right - it is an iOS SDK element... my mistake - was looking at the wrong docs!

This link is open/available to all, AFIAK - it should help you with development for Voice:

http://docs.genesys.com/Documentation/GDP/latest/AILDeveloper/Welcome

[raza990]

Thanks Adam .. I will look into this documentation