Possible to remove a list of Agents / Persons using Genesys Administrator?

[pinguin]

Hi All,

Wondering if it's possible to create a CSV file to use via the Agent Import function to remove a list of Agents from Genesys Administrator? If so, can you tell me the column heading(s) required? Or, is there any other way to remove a list of Agents that doesn't include individually searching for them etc?

Many thanks!

pinguin

[cavagnaro]

No, you can only import in batch, no delete operation possible by default

[vjicecool]

i can think one way is to delete from database by writing a query.

or

you can use the search funtion and search them using firs name or last name and delete them.

[mduran22]

Genesys does not support modification directly to the configuration database and it can cause issues.

You would be better deleting agents directly in GA or CM.

[Kubig]

Try to check the GAX (Genesys Administrator Extension) application features, where some batch modification should be available.