" /> OCS Campaign Error #9 - Genesys CTI User Forum
« previous next »
Pages: 1 2 [3]   Go Down

Author Topic: OCS Campaign Error #9  (Read 26674 times)

Offline Dionysis

  • Sr. Member
  • ****
  • Posts: 408
  • Karma: 8
Re: OCS Campaign Error #9
« Reply #30 on: September 10, 2008, 10:28:01 AM »
  • Best Answer
    • Advertisement
    Provided it's 1 agent group object = 1 origination DN and the calls delivered to that agent group (both outbound and inbound) come through that origination DN it should be ok.

    Logged

    Offline astrakid

    • Newbie
    • *
    • Posts: 45
    • Karma: 0
    Re: OCS Campaign Error #9
    « Reply #31 on: September 10, 2008, 10:47:04 AM »
  • Best Answer
    • we have separated inbound and outbound completely, so outbound agents are only performing outbound.

    regards,
    andre
    Logged
    Pages: 1 2 [3]   Go Up
    « previous next »