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Author Topic: How to Calculate total number of queue count of some specific queues in CCPulse  (Read 2097 times)

Offline Dhruv

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Hi all,

I want to calculate total number of queue count of some specific queues in CCPulse. Please help

Offline Kubig

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You can use standard metric measures for number of waiting interaktivní (current,total,etc.). Follow the documentation.

Offline Dhruv

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Still not able to do it. I want a different Row reflecting the sum of the Queues selected in the template.

Offline Kubig

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Ok, just use the DNGroup type of GroupOfQueues. All is described in documentation.

Offline Dhruv

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I have made a new DMA template and got what was required.

Thanks a lot