How can I ssee historical views with my CCP+

[Katherine]

Hi,

we have just upgraded to Genesys G6.5 and the feature I like the most is an ability to see histarical reports in CCP. But, for some reason or other, Create Historical Report Template has been disabled. Does anyone know why?

[Kevin]

You need to connect to the datamart to do so. If you look in Chapter 2 of the CCPulse+ Administrator's guide (filename 65rt_ad_ccpulse+.pdf), you will see the note about Datamart connections for historical reporting.