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Offline Gautham

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IWS auto answer problem.
« on: January 28, 2016, 01:51:43 PM »
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I am login into IWS, for first internal call IWS  giving ringingthen after pressing answer key the call getting connected. From the second call the call getting connected automatically.  I set IWS auto answer  option false. Then also it is happening. Kindly help me friends. :'(
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Offline Kubig

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Re: IWS auto answer problem.
« Reply #1 on: January 28, 2016, 01:57:17 PM »
It can be caused by routing configuration, where is possible to set the CaseData, where the auto-answer should be enabled. You have to check the logs (IWS, T-Server)
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Offline Gautham

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Re: IWS auto answer problem.
« Reply #2 on: January 28, 2016, 02:06:29 PM »
It a normal internal call I am not using any routing strategy...Iws reading proper config i can able to see auto answer option false in the logs..
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Offline cavagnaro

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Re: IWS auto answer problem.
« Reply #3 on: January 28, 2016, 02:26:54 PM »
A look at IWS logs will help you understand which options it is triggering
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