CCPulse 6.1.301.05 CallCenter.ini

[Roy]

Someone, please let me know where I can locate CallCenter.ini. I would like to change the FormatAgentInfo setting, but am unable to locate CallCenter.ini

[Vic]

Well, actually, you are supposed to create it yourself.
What you should do though is not CaqlCenter.ini, but go to registry, look for GCTI and CallCenter and change the Agent Format there.

[Adam]

Creat a regedit file with the following(%L= Full Last Name, %l=Last Initial only, %F=Full First Name, %f= First Initial, %n=Number)Run Regedit file once you have setup Agent info to display the way you want:


REGEDIT4

[HKEY_LOCAL_MACHINE\SOFTWARE\GCTI\CallCenter\CUSTOM DEFINITION]
"FormatAgentInfo"="%L, %f %n"

[HKEY_CURRENT_USER\SOFTWARE\GCTI\CallCenter\CUSTOM DEFINITION]
"FormatAgentInfo"="%L, %f %n"