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Ritchie

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Report in CCPulse ReasonCode from AgentNotReady
« on: January 01, 1970, 12:00:00 AM »
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Anybody tried using a filter in statserver to display in ccpulse the notreadytime for each reasoncode.

I ahve set it all up and can see the reasoncodes in tserver and statserver, but ccpulse just does not want to pick it up!
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Ritchie

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Report in CCPulse ReasonCode from AgentNotReady
« Reply #1 on: January 01, 1970, 12:00:00 AM »
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    • OK got a solution. If you look in TServer logs the ReasonCode does not have quote around it ie 'ReasonCode' 6 . So in the Filter in StatServer, don't place quote around the 6. Simple eh?
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