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Author Topic: Disposition codes in the CCPulse  (Read 2348 times)

Offline anandapriyan

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Disposition codes in the CCPulse
« on: July 05, 2016, 07:49:43 AM »
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Hi ,

Whether it is possible to display the Agent disposition codes in the CCPulse. If so looking forward for your suggestions. I have done for agent not ready reason state, whether the steps are similar to that. ?
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Offline Tambo

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Re: Disposition codes in the CCPulse
« Reply #1 on: July 05, 2016, 08:37:53 AM »
yes, this might help

http://www.sggu.com/smf/index.php/topic,8937.msg40012.html#msg40012
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Offline nonny

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Re: Disposition codes in the CCPulse
« Reply #2 on: July 05, 2016, 09:12:51 AM »
Are you looking to display these in a current state view?  Depending on your environment disposition codes may change during and then after the call.

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Offline anandapriyan

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Re: Disposition codes in the CCPulse
« Reply #3 on: July 05, 2016, 09:42:17 AM »
Thanks, After the call completed , the disposition codes should display the values. Can you please suggest the meaning of [b]USER EVENT[/b] in the main mask. From where the disposition codes will be available. Can you suggest how to create the custom disposition codes ?
« Last Edit: July 05, 2016, 09:47:31 AM by anandapriyan »
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