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Offline khurram.khalid84

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Facing ring back tone issue in an outbound call
« on: July 28, 2016, 09:53:43 AM »
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Hi,

The issue is, while making an outbound call the agent does not hear ring back tone so he basically has no idea whats happening with the call. please advice some solution to it
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Offline Tambo

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Re: Facing ring back tone issue in an outbound call
« Reply #1 on: July 28, 2016, 10:37:57 AM »
is 'ring-tone' set to 'music/ring_back' in SIP server?
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Offline khurram.khalid84

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Re: Facing ring back tone issue in an outbound call
« Reply #2 on: July 28, 2016, 11:34:48 AM »
[quote author=Tambo link=topic=9758.msg44209#msg44209 date=1469702277]
is 'ring-tone' set to 'music/ring_back' in SIP server?
[/quote]

i have only these 3 settings in SIP server settings:

music-in-conference-file
music-in-queue-file
music-on-pbxpark
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Offline khurram.khalid84

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Re: Facing ring back tone issue in an outbound call
« Reply #3 on: July 28, 2016, 11:38:12 AM »
i also found this

ring-tone is set to "music/on_hold/ringback.vox"
ringing-on-route-point "true"
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Offline Kubig

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Re: Facing ring back tone issue in an outbound call
« Reply #4 on: July 28, 2016, 12:30:03 PM »
Check the options "sip-ring-tone-mode" and "ring-tone-make-call"
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