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Offline Shooter

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How to Create New Stat with customized formula
« on: July 28, 2016, 11:50:59 AM »
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I want to create a view in ccpulse, where I want to monitor one factor as per the below formula:

% of calls answered within 30 seconds / calls entered

How do a create a customized stat in while creating a template where I can put this formula?
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Offline Kubig

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Re: How to Create New Stat with customized formula
« Reply #1 on: July 28, 2016, 12:27:16 PM »
Follow the CCP+ help.

You have to define the formulas within Template Wizard.
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Offline Tambo

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Re: How to Create New Stat with customized formula
« Reply #2 on: July 28, 2016, 01:46:39 PM »
plenty of threads for this too
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Offline Shooter

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Re: How to Create New Stat with customized formula
« Reply #3 on: July 29, 2016, 04:01:39 AM »
@Kubig, @Tambo,

I do have multiple stats like one for calls answered, calls entered. But how do I show calls answered within 30 seconds??
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Offline cavagnaro

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Re: How to Create New Stat with customized formula
« Reply #4 on: July 29, 2016, 04:24:18 AM »
Apply a time range. Need to create new stat on statServer.
Same idea as ShortAbandon Calls.


TotalNumberInTimeRange is your solution
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