PPS connect flow Part I

[Sudherson Nadar]

Hi Professional,
I need your's help.
In "Current PPS connect flow has some inefficiency in Ops whereby when customers is not picking up their calls, agents has to manually track and repeat their attempts until successful".
How can we get in connect with customer without repeat their attempts until successful.
But the task here is not to use Outbound Queue & Outbound !!!!!!!!!!!!
Thank you.

[Tambo]

and the question is ??

[Adam G]

Is this like the game show, Jeopardy?  You make a statement based on some facts and we have to guess the question..?

amiright?

[Sudherson Nadar]

sorry #timbo & #adamgill, thanks for the correction.
I just modified my Question.
can you please go throw it!!!

[Adam G]

You want to run a campaign to make multiple attempts to connect to customers - but you don't want to use outbound?  Is that correct?

[cavagnaro]

Has Genesys already developed the telekinetic module? Didn't see the Release Notes... [emoji14]

Jokes aside, if your customer is not answering you... Then how you expect to fix something not on your control? Maybe they know your number and will not answer it.
That is a symptom of an annoying company.

If not using Outbound (voice?) then how will you contact them?

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[Adam G]

I think we need input from OP but...

I guess it would be possible to build something like an "Outbound Campaign" through Inbound Routing, using a Data Table Lookup...  I mean, it is not unfeasible...

[cavagnaro]

Wait what? He says he wants to contact the customer... So he is the starter of the action, therefore, Outbound, no matter what.

What you say, Adam, is not anything like that...that is passive action. Inbound.


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[Adam G]

I know what you're saying but I believe it would be possible to create an automated dialing function from the elements available within the Inbound Routing solution.  I'm not saying it to be contentious, I just that think the elements are there to produce something that could work...

[Tambo]

i may be wrong but multiple attempts can only be done to your own customers via an outbound campaign, not new ones (within certain time constraints)

[Adam G]

I think we need input from the original poster...

[b]Sudherson Nadar: [/b]Are you asking if it is possible to create and run a Calling List without using Outbound?

[Sudherson Nadar]

Thanks #Cavagnaro, #adamgill & #tambo for your valuable replies.
Here i came to an conclusion that to discuss the fact with you guys....
[b]for example:[/b]
[u]Step 1[/u]:-A customer is sending an sms from his registered mobile phone to  customer care number, because he need to talk with the agent.
[u]step 2[/u]:-Now "Agent" calls the customer, but customer is not picking the call(may be he feels that it is not the right time to talk or anything else, etc reasons).
[b]Here my question get arise...[/b]
Without wasting my agent time by calling the same customer again and again...
Is there any way to contact with the customer.
[i]Solution[/i] is "I can use outbound campaign to connect with customer easily. "
But i don't wanna use outbound campaign.....Is there any another way to connect with customer without try multiple times calling back again and again.
please friends help me out!!!!!!!

[Adam G]

Respond with an SMS requesting a suitable date/time for callback?

[Tambo]

yes SMS with next expected window of call in 15 min segments.

[cavagnaro]

[quote author=adamgill link=topic=9764.msg44250#msg44250 date=1470070400]
I think we need input from OP but...

I guess it would be possible to build something like an "Outbound Campaign" through Inbound Routing, using a Data Table Lookup...  I mean, it is not unfeasible...
[/quote]

Well...no...
Inbound has no CPD/VAD capabilities. All you can do is a dummy TRoute. Unless you have SIP Server which can do a little bit more. But I think aside which technical miracles we can do, the OP has a lack of understanding of his business model and how solution works.