PPS connect flow

[Sudherson Nadar]

I am a newbie,
I am struggling with this question from few weeks........
For Example,
Step 1:-A customer is sending an sms from his registered mobile phone to  customer care number, because he need to talk with the agent.
step 2:-Now "Agent" calls the customer, but customer is not picking the call(may be he feels that it is not the right time to talk or anything else, etc reasons).
Here my question get arise...
Without wasting my agent time by calling the same customer again and again...
Is there any way to contact with the customer.
If you say Outbound is the only solution how??

[Tambo]

part II    part I  is the same question

[Adam G]

...what Tambo said.... 

[n3vek7]

lol @ above comments...

This sounds like a campaign is needed... A progressive campaign with CPD would help preventing waste of time for your agents.

[Sudherson Nadar]

Hi friends,
i finally got solution for my question...
By using "Treatments" in queue or outbound campaign, we can easily achieve this..
Thanks for your support friends... you can also share this in future.

[Tambo]

on you go give us some details of 'Treatments' as it would be good to get an answer to the question

[Sudherson Nadar]

I am happy to Inform.

Topic: Treatments
for Ex:
1.customer is not picking up the phone call the disposition will be "no answer" from the agent desktop side.
2.Apply Treatments on current calling queue or campaign.
3.Treatment is like a condition,
If "no answer" it fall in condition(no answer), the call has to be repeated until the customer answer. we can set time interview between every attempt.
We can use this treatments for "no answer, busy, answering machine...."

[Tambo]

so just a normal outbound campaign then ??

sorry thought it was something more

[Adam G]

This makes no sense to me.  The question clearly states "not using Outbound" but the solution contains Outbound Treatments...

Am I missing something???

[Tambo]

nope............ !!

it's like asking how do i make mashed potato without using potato?

answer - use potato !!

[Sudherson Nadar]

I Apologies,
please read the above question properly!!!!
I said "If you say Outbound is the only solution how??"

[Tambo]

Here i came to an conclusion that to discuss the fact with you guys....
[b]for example:[/b]
[u]Step 1[/u]:-A customer is sending an sms from his registered mobile phone to  customer care number, because he need to talk with the agent.
[u]step 2[/u]:-Now "Agent" calls the customer, but customer is not picking the call(may be he feels that it is not the right time to talk or anything else, etc reasons).
[b]Here my question get arise...[/b]
Without wasting my agent time by calling the same customer again and again...
Is there any way to contact with the customer.
[i]Solution[/i] is "I can use outbound campaign to connect with customer easily. "
But i don't wanna use outbound campaign.....Is there any another way to connect with customer without try multiple times calling back again and again.
please friends help me out!!!!!!!


you wanted another way to do it, as you said above you can do this with outbound.
so you didn't find a solution to your problem

"Hi friends,
i finally got solution for my question...
By using "Treatments" in queue or outbound campaign, we can easily achieve this..
Thanks for your support friends... you can also share this in future."

[cavagnaro]

Lol well guess a problem here is that English is not his native language and has difficulty with it.
Anyway, he got his solution and made us think... I guess

Enviado de meu E6633 usando Tapatalk

[Sudherson Nadar]

Lol,
anyways the solution is outbound.
Hence though i am researching is there any another possible way!!!
Thanks tambo, adamgill, cavagnaro