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Author Topic: Agent receiving emails in ACW status while working on Work space.  (Read 2085 times)

Offline ghreddy2000

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Agent receiving emails in ACW status while working on Work space.
« on: August 18, 2016, 04:43:59 PM »
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Agent receiving emails in ACW status while working on Work space. Please suggest wat could be wrong?
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Offline cavagnaro

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Re: Agent receiving emails in ACW status while working on Work space.
« Reply #1 on: August 18, 2016, 05:18:00 PM »
Don't double post... Just why...

Enviado de meu E6633 usando Tapatalk

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Offline Janis

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Re: Agent receiving emails in ACW status while working on Work space.
« Reply #2 on: August 19, 2016, 07:56:32 PM »
StatServer setting treat-acw-as-interaction.
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