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Author Topic: Recording for autoinformer calls.  (Read 2744 times)

Offline vanero

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Recording for autoinformer calls.
« on: September 20, 2016, 10:23:17 AM »
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Hello!
I cant solve the task, i need to record autoinformer calls (outbound + irs strategy with announcment with no connect to agnts),
I have mcp and SM.  Record on trunk dont help.
Need something like FCR without composer.
« Last Edit: September 20, 2016, 10:43:27 AM by vanero »

Offline Kubig

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Re: Recording for autoinformer calls.
« Reply #1 on: September 21, 2016, 07:12:11 AM »
Weird, I have always solved similiar task with trunk recording (on SM as well) and never have encountered any problem on that.

Offline vanero

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Re: Recording for autoinformer calls.
« Reply #2 on: September 21, 2016, 09:36:16 AM »
[quote author=Kubig link=topic=9850.msg44675#msg44675 date=1474441931]
Weird, I have always solved similiar task with trunk recording (on SM as well) and never have encountered any problem on that.
[/quote]
Can you provide more information, how exactly you do this. If i set record=true on trunk, recording start and end when this call leg is end.

Offline hsujdik

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Re: Recording for autoinformer calls.
« Reply #3 on: September 21, 2016, 06:39:59 PM »
[quote author=vanero link=topic=9850.msg44679#msg44679 date=1474450576]
Can you provide more information, how exactly you do this. If i set record=true on trunk, recording start and end when this call leg is end.
[/quote]
Which trunk have you set the option? The inbound trunk?

Offline cavagnaro

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Re: Recording for autoinformer calls.
« Reply #4 on: September 21, 2016, 06:50:30 PM »
Inbound trunk? There is no such thing...only trunk with the IP address of the incoming communication

Enviado de meu E6633 usando Tapatalk


Offline hsujdik

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Re: Recording for autoinformer calls.
« Reply #5 on: September 21, 2016, 06:51:17 PM »
[quote author=cavagnaro link=topic=9850.msg44702#msg44702 date=1474483830]
Inbound trunk? There is no such thing...only trunk with the IP address of the incoming communication

Enviado de meu E6633 usando Tapatalk


[/quote]
Yeah, you got what I mean bro :)

Offline vanero

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Re: Recording for autoinformer calls.
« Reply #6 on: September 22, 2016, 09:33:02 AM »
I turned on the record on the trunk, through which there was a call